RN Nurse Call Center

Job Description:

Baptist Health is looking for a Nurse Call Center - RN to join our team. This is a remote work position that requires residency in Kentucky or Indiana

The RN (Medical Call Center) is responsible for providing professional nursing care through telephonic interventions focused on the patient and caregiver as a whole. This role emphasizes healing and wellness by managing patient needs through readmission management, nurse triage, service referrals, telehealth monitoring, and coordinating transfers. The RN demonstrates a commitment to Baptist Health's quality standards, organizational values, and safety protocols

Essential Duties:

• Assess patient and caller needs through telephonic interactions for areas such as readmission management, triage, and service referrals.

• Provide telehealth monitoring to evaluate patient conditions and follow up on care plans.

• Facilitate external patient transfers and bed placements both internally and externally for assigned facilities.

• Develop and implement individualized plans of care based on patient assessments and needs.

• Coordinate issue resolution for patients, ensuring timely and effective responses to concerns.

• Complete calls within established guidelines, documenting interactions accurately.

Qualifications

• Associate's degree in nursing from an accredited nursing program is required.

• Bachelor’s degree in nursing preferred.

• Minimum of five years nursing experience

• RN state license

5 days a week, 8- hour day shifts from 8:00am.-430pm, and every fourth weekend from 10:30am-7:00pm.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.