EA6 - Payment Specialist at Rockcruit

We are seeking Payment Specialist SemiSenior 🔎

Who we are looking for:
The primary role of the Payments Specialist is to handle the day-to-day payment operations. This role
communicates and processes payments with stakeholders. The Payments Specialist processes
payments and related operations while providing exceptional customer service.

What you will do:
• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Process payment transactions accurately and timely in accordance with established procedures and guidelines.
• Conduct necessary research and follow-up on payment discrepancies or other issues that may arise during payment processing.
• Collaborate with Sales and Operations teams to ensure customer payment information is up to date and accurate.
• Communicate payment status and information to internal and external stakeholders in a timely and professional manner.
• Provide exceptional customer service to internal and external customers by responding promptly to inquiries and providing accurate information.
• Prepare and send invoices to customers in a timely and accurate manner.
• Monitor invoice and billing operations, identify discrepancies and work with internal and external stakeholders to resolve issues.
• Respond promptly to customer inquiries related to invoices and billing statements.
• Maintain accurate records and documentation related to payment transactions, invoices, and billing statements.
• Adhere to established compliance guidelines related to payment processing, transaction management, and invoice and billing operations.
• Perform additional duties as assigned.

What will you need:

3+ Years of Experience: Customer service or collections experience

• Ability to read, write, speak and understand English.
• Self-motivated with a sense of urgency for quality resolution.
• Ability to organize, prioritize, and provide a high degree of service.
• Ability to work and thrive in a fast-paced environment.
• Strong attention to detail and excellent problem-solving skills.
• Accuracy in reporting and presenting financial information.
• Strong verbal and written communication skills required.

Physical/Mental Requirements
• Must be able to remain in a stationary position for 50% or more of the work day.
• Ability to use computer, including typing, navigating software applications, and using a mouse or
track pad
• Able to push, pull, lift, or move up to 20 lbs. as needed.
• Analytical thinking and problem-solving ability.
• Written and oral communication ability
• Ability to communicate and effectively exchange information
• Ability to view and interpret information displayed on monitor(s), device screen(s), or physical
mediums