Document Production Team Leader

Document Production Team Leader

Role: Team Leader

Shifts: 37.5 hours per week, Monday – Friday, 9:00am until 5:00pm with 30 mins unpaid lunch break

Location: Remote

Salary: £26,500 per annum plus company benefits + Additional payment: £20 monthly phone/mobile allowance

Williams Lea seeks a Legal Administration Team Leader to join our team!

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

Are you a seasoned professional with a passion for legal administration and team leadership? We are looking for a dedicated Team Leader to drive excellence within our ODC legal administration team. As a Team Leader, you will play a pivotal role in fostering a culture of growth and efficiency while overseeing the performance management and development of your team members.

The ideal candidate will excel in a dual role, balancing team leadership with hands-on legal administration duties. Join us in shaping the future of legal operations and empowering your team to achieve their full potential.

Key responsibilities

• Potentially participate in new client implementations and due diligence processes

• Build and develop day-to-day relationship with client, being their first line of contact for queries, concerns, or complaints

• Manage assigned client accounts, including preparation of Account Review Reports (‘ARRs’) and participation in Account Review Meetings (‘ARMs’)

• Subject matter expert for relevant clients/teams, including writing and or signing off Standard Operating Procedures

• Update and maintain the Root Cause Analysis

• Ensure the immediate resolution of operational issues or complaints and that corrective long-term action has been taken, involving the Team Manager or General Manager, as required

Personal attributes

• Previous experience in people management, administration, or a similar role

• Excellent oral and written communication skills

• Exceptional technical skills including high competency in the use of Word, PowerPoint, and Excel

• Well presented with good social and interpersonal skills

• Experience of leading a team working under pressure

• Ability to lead by example and with a strong customer focus

• Experience of client service/professional services environment

• Experience of building and maintaining client relationships

• Organised, flexible and proactive with a ‘can do’ attitude

• Able to problem solve and deliver under pressure

• Capable of taking initiative and developing solutions

• Flexible and enthusiastic self-starter

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)

• Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.

• Life Assurance

• Private Medical Insurance

• Dental Insurance

• Health Assessments

• Cycle-to-work scheme

• Discounted gym memberships

• Referral Scheme

• You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com(we do not accept applications to this email address).