Manager II, IT Infrastructure and Operations

At TruStage, we’re on a mission to make a brighter financial future accessible to everyone.  We put people first, and work hand in hand with employees and customers to create a diverse and inclusive environment. Passionate about building insurance, investment and technology solutions, we push the boundaries of what’s possible. We need you to help us shape what’s next. You’ll be encouraged to share your experiences, ideas and skills to help others take control of their financial future.

Join a team that has received numerous awards for being a top place to work: TruStage awards and recognition

Start Dates:

• Expected start date is anticipated by end of Q1 2025

Work Authorization/Sponsorship

• At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc.

Applying to multiple positions

• You only need to apply for one managerial opening in either Infrastructure and Operations or Software Engineering. After applying for a position, you will be evaluated for various managerial levels based on your experience and qualifications

Functional Areas

• Workforce Solutions
• Network and Security
• IT System Management
• Cloud and Hosting

Job Responsibilities:
 

Team Leadership & Management

• Lead and manage multiple teams of IT professionals, including network engineers, systems administrators, and operations staff, fostering a culture of collaboration, innovation, and continuous improvement.  Where the Manager II, IT Infrastructure & Operations also has significant Product Owner responsibilities for their area, they may only manage one team of IT professionals.
• Develop team capabilities through mentoring, training, and performance management
• Work closely with senior leadership to develop and execute the infrastructure and operations strategy, aligning it with the organization’s broader IT and business objectives.
• Coordinate cross-functional efforts, ensuring effective communication and collaboration across teams and departments.

IT Infrastructure Strategy & Management

• Contribute to the development and implementation of infrastructure strategies that support the organization’s long-term goals and objectives.
• Oversee the design, deployment, and maintenance of all infrastructure components, including servers, networks, storage, and data centers.
• Drive continuous improvement of infrastructure performance, reliability, and scalability.

Operations Management

• Manage the day-to-day operations of IT systems, ensuring high availability, performance, and security.
• Establish and enforce best practices, processes, and procedures for IT operations, including incident, problem, and change management.
• Ensure that all systems and operations are compliant with industry standards, regulations, and company policies.

Project Management

• Provide advanced technical guidance and support to teams, particularly in solving complex technical challenges.
• Lead complex infrastructure projects, from planning and design through to implementation and evaluation.
• Collaborate with stakeholders to define project requirements, timelines, and resources, ensuring projects are delivered on time and within budget.
• Manage vendor relationships, contracts, and service agreements, ensuring that third-party services meet company standards.

Compliance & Security

• Oversee the implementation and management of robust security protocols to protect IT systems and data.
• Conduct regular risk assessments and audits to identify vulnerabilities and ensure compliance with security policies.
• Lead the response to infrastructure security-related incidents, ensuring minimal impact on business operations.
   

Resource Management

• Optimize the allocation of resources, including personnel, hardware, and software, to meet the organization’s needs.
• Identify opportunities for cost savings and efficiency improvements.
   

Reporting & Documentation

• Maintain comprehensive documentation of infrastructure configurations, processes, and procedures.
• Prepare and present detailed reports on system performance, project status, and team productivity to senior leadership.
• Provide insights and recommendations for future infrastructure investments and improvements.

The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.

Job Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and/or related professional work experience.
• 7+ years of experience in IT infrastructure and operations, with 3 years in a managerial or leadership role.
• Proven experience in managing complex infrastructure environments and leading multiple technical teams.
• Deep expertise in one or more of the following:
  • server management, networking, security, storage systems, and/or data center operations.
  • Advanced knowledge of network protocols, firewall management, and security best practices.
  • Experience with cloud computing platforms and hybrid infrastructure environments.
  • Strong understanding of virtualization technologies and/or disaster recovery planning.
  • Experience with the management of End User Services technologies
  • Understanding of ITSM process and procedures
  • Knowledge of monitoring, observability, and/or event management
• Strong leadership skills with the ability to inspire, lead, and develop high-performing teams.
• Excellent project management skills with a track record of successfully delivering complex IT projects.
• Exceptional problem-solving and decision-making abilities, with a strategic mindset.

#LI-Remote

If you’re ready to help make a difference, apply today. Please provide your Work Experience and Education or attach a copy of your resume.  Applications received without this information may be removed from consideration.

Compensation may vary based on the job level, your geographic work location, position incentive plan and exemption status.

Base Salary Range:

At TruStageTM, we believe a sound, inclusive benefits program is of vital importance, along with a flexible workplace that allows for work-life balance, career growth and retirement assistance. In addition to your base pay, your position may be eligible for an annual incentive (bonus) plan.  Additional benefits available to eligible employees include medical, dental, vision, employee assistance program, life insurance, disability plans, parental leave, paid time off, 401k, and tuition reimbursement, just to name a few. Beyond pay and benefits, we also recognize that flexibility, including working in a place you prefer, is essential to caring for our employees.  We will continue to strive to offer flexibility and invest in technology and other tools that will make hybrid working normal rather than an exception, so that when “life happens,” you can focus on what’s most important.

Accommodation request

TruStage is a place where everyone can bring their best self and thrive. If you need application or interview process accommodations, please contact the accessibility department.