Associate Technical Consultant (Tier 1)-Remote

As the Associate Technical Consultant, you will serve as the trusted advisor for our day-to-day management of eligibility files for our clients and as a technical expert for the Eligibility Implementations team that will work with other team members and collaborate across the Professional Services departments

 to deliver high-quality solutions and outcomes for our clients.

Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

What you will be doing:

• This is a remote role

• Consults with the team on recommended practices and policies for how to best implement eligibility files.

• Provides technical expertise to assist with testing and rollout support of eligibility solutions for client implementations.

• Works closely with Application Consultants to troubleshoot and resolve eligibility file-related issues.

• Understands and tracks individual performance metrics to stay on target for eligibility file service level agreements.

• Adheres to the delivery of best practices and standards to support successful outcomes.

What we need from you:

• Bachelor’s degree or comparable experience required.

• External/internal implementation project background preferred

• A minimum of 1-3 years related work experience

Preferred Skills:

• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences.

• Ability to communicate effectively (written and verbal)

• Ability to prioritize and manage competing priorities and thrive in a fast-paced environment.

• Ability to work in a virtual collaborative environment.

• The individual must have a strong customer service philosophy and skills; thrive in a team environment as well as in an individual setting; demonstrate impeccable organization, attention to detail and follow-up skills; have a willingness to take on new projects; results-driven; comfortable setting aggressive goals and exceeding them.

Compensation Range:
The annual salary range for this role is: $40,000-$50,000

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.