Overview:
Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.
Our mission is at the intersection of empathy and innovation — we promote mental well-being for people wherever they are.
Our vision is an empathetic world where nobody feels alone.
Our core values are at the heart of all we do: connect with empathy, center equity, get it done together, and reflect and evolve.
Why you should join our team:
- Our work is transforming the way people in pain access support at their fingertips
- Our work is innovative in the crisis response space
- Our dynamic, fun, and diverse culture
- Our meaningful cause, led by empathy and innovation
- Our strong values at the center of all we do
- Our commitment to diversity, equity and inclusion
- Our commitment to engagement and belonging
- Our commitment to our employees and their holistic wellbeing
- Our value of work/life balance
- Our growth mindset and prioritize professional development
- Our leaders who truly care
What you'll be doing:
At Crisis Text Line we strive to create an empathetic world where nobody feels alone. At our core we promote mental well-being for people wherever they are. Our volunteers are such an important part of who we are as a company and we are looking to take our volunteer experience to another level by creating a Community where Crisis Text Line Volunteers can build trusted relationships amongst each other, get expert resources, give valuable insights to the company, and better support people in their moments of need.
We are looking for a Senior Community Programs Manager who will be responsible for the strategic planning, development, implementation, and evaluation of our community programs and initiatives. You will play a key role in strengthening the organization's impact by engaging with various stakeholders, fostering partnerships, and delivering high-quality programs that address the needs of our volunteer community. Reporting to the Director of Community, you will collaborate closely with cross-functional teams to drive the organization's community engagement efforts forward in the programs we design and implement.
Responsibilities:
Program Development and Management
- In collaboration with the Director of Community, audit our existing community programs against our broader community strategy and align programming with Crisis Text Line’s mission and objectives to ensure community programs are aligned with broader org-wide goals
- Design, build, and scale innovative programs and initiatives that address volunteer needs and create impact at-scale
- Create community program onboarding and offboarding processes
- Identify opportunities within our programs to surprise, delight, and show our volunteer community members how much we appreciate them
- Act as a liaison between Crisis Text Line, volunteers, and community partners, effectively communicating program objectives, outcomes, and opportunities for collaboration
- Foster a positive and inclusive environment for our program participants that encourages collaboration, creativity, and accountability
Program Evaluation and Reporting:
- Develop and implement evaluation frameworks to measure program outcomes and impact
- Collect and analyze data on program performance, volunteer feedback, and community trends to inform program improvements
- Develop program timelines, budgets, and metrics to ensure successful implementation and achievement of our goals
- Prepare regular reports on program activities, achievements, and challenges for internal external stakeholders and partners
- Use evaluation findings to continuously improve programs, address any gaps, and adapt strategies to meet evolving community needs
Community Strategy:
- Collaborate with the Director of Community to develop and implement strategic initiatives that align with Crisis Text Line’s mission and objectives
- Oversee volunteer engagement strategies and ensure volunteers participating in our programs are supported, heard, and empowered
- Identify opportunities to enhance the volunteer community’s impact and growth, and provide recommendations for improvement
- Support team members on community initiatives, events, and operational processes
- Escalate and flag issues as needed to keep the community a trusted space
Qualifications:
- You have 4-6+ years or previous work experience, particularly in community, customer success, customer support, program management, or project management
- 2-4+ years of experience in community programs management, including program design, implementation, and evaluation, preferably in a volunteer-based community or non-profit organization
- Proven track record of successfully managing complex community programs and initiatives
- Strong understanding of current trends in community engagement
- Excellent project management skills, with the ability to prioritize tasks, manage timelines, and meet deadlines
- Exceptional interpersonal and communication skills, with the ability to build relationships with diverse stakeholders
- Proficiency in using community platforms, such as Higher Logic Vanilla, Gainsight, etc.
- Strong leadership abilities and the capacity to work effectively within a team environment
- Bilingual (English/Spanish) a plus
Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc.
The full salary range for this position, across all United States geographies, is $79,464 - $117,516per year. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package.
Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, HI, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.
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Benefits:
Crisis Text Line employee benefits are thoughtfully designed using an equity lens, acknowledging that we are all unique human beings with individual life circumstances that require flexibility and support.
Benefits include:
- 20 paid holidays including:
- Federal holidays like Juneteenth and Labor Day
- Election day
- Holiday break from Dec 24 through January 1
- 2 renewal days
- 2 floating holidays
- Flexible paid time off, including:
- 15 vacation days
- 3 personal days
- 7 sick days
- Medical, dental, and vision benefits for the staff member and family at no cost to the employee
- 403B retirement plan (the nonprofit equivalent of a 401K): 3% contribution by Crisis Text Line to support building financial wellness, regardless of personal contribution
- 12 weeks paid parental leave (after 6 months of employment)
- Student loan repayment (after 2 years of continuous full time service)
- Family support through a virtual childcare platform
- Stipends/Allowances
- Mental health (Monthly)
- Internet Service (Monthly)
- Professional Development (Annual)
- Wellness (Annual)
- Home office setup (One time/First year)
(Benefits are only for US-based employees. International benefits may differ).
Crisis Text Line is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We provide reasonable accommodation to individuals who have a disability and meet the skill, experience, education, and other job-related requirements of the role to allow the individual to perform the essential functions of the job.
