Corporate Engineer [Japan Residents Only | Japanese Required]

We are Unlock Design, a recruitment agency based in Japan, and the job description below is an opportunity with one of our forward-thinking client companies. We aim to ensure a trustworthy and considerate experience for our candidates, emphasizing their privacy and long-term career goals. See our full promise and approach by visiting https://ud-intl.com/pledge/.

【Basic Information】

Client ID: 126000

Job ID: 2469

Position: コーポレートエンジニア(サービスデスク統括)

Location: Tokyo

Salary: 4.2M-6M JPY

Contract type: Permanent

Who we are

私たちは、決済を起点に新たな価値を生み出し、社会を変革する事業創造イネーブラーです。 ""事業創造イネーブラー""とは、その名の通り新しいビジネスや事業を創り出し、それを可能にする存在。新しいアイデアや技術を活用し、新たな事業モデルを生み出す役割を果たします。

デジタル決済が社会インフラになる社会の大きな潮流の中で、我々はあらゆる産業とサービスにFintechを組み込むことで、これまでにない体験を提供します。目指すのは、すべての企業がFintech化していく未来。自社プロダクトを活用したEmbedded Fintech事業を中心に、コンサルティング事業や加盟店向けソリューション事業など複数の事業を展開。企業のサービスに金融機能を組み込むためのプラットフォームを提供し、金融サービスを誰もが利用しやすい形に進化させています。

私たちのミッションは「決済から、きのうまでの不可能を可能にする」こと。事業創造イネーブラーとして、我々は初めて銀行の更新系APIを活用したサービスを日本に提供するなど、これまでにない挑戦を続けてきました。また、代表を中心に業界団体を立ち上げるなど、日本のFintechの発展をリードし続けています。

English
We are a business innovation enabler that creates new value from payment transactions and transforms society. A "business innovation enabler" is, as the name suggests, an entity that creates and enables new businesses and ventures. It plays a role in leveraging new ideas and technologies to generate new business models.

In the midst of the significant societal shift where digital payments are becoming a part of our social infrastructure, we are striving to provide unprecedented experiences by incorporating Fintech into every industry and service. Our ultimate goal is a future where all companies embrace Fintech. We focus on Embedded Fintech business using our own products and we expand into multiple areas, including consulting services and solutions for affiliated businesses. We offer platforms to integrate financial functions into company services, making financial services more accessible to everyone.

Our mission is to "turn the impossible into possible, starting from payments." As business innovation enablers, we have taken on unique challenges, such as being the first to offer services in Japan using bank renewal APIs. Additionally, under the leadership of our representative, we have established industry organizations, continuing to lead the development of Fintech in Japan.

Roles and Responsibility

当社全グループ会社のコーポレートエンジニアリングをお任せします。各グループ会社と連携しながら、企業活動を推進させる重要なポジションです。会社の飛躍的な成長やIT市場の急速な変化により、コーポレートエンジニアチームの守備範囲を拡大・増強する必要があるためメンバーを募集します。 Fintech企業として全グループ会社のDXを加速するために、SaaSの導入企画や実装、情報セキュリティ対策、インフラ管理、ユーザーサポートなど幅広い業務を担当していただきますが、特にサービスデスク運営を主導していただきます。入退社対応や、デバイス管理/アカウント管理、各種申請対応業務の運用、新規SaaS導入後のフォロー等の管理・推進に加え、サービスデスクの価値向上（スピードアップ・自己解決率向上・効率化）のタスクがあります。 成長企業に身を置いて新しい技術の知見を深めたい方や、社内メンバーにもホスピタリティを持ってコミュニケーションを取れる方、「モダン情シス」「DX」などのワードに共感できる方などのジョインをお待ちしています。

• English here

  You will be responsible for corporate engineering across all　of our group companies. This is a critical role that drives company operations in collaboration with each group company. Due to the rapid growth of the company and the fast-changing IT market, we are expanding and strengthening the scope of our corporate engineering team and are seeking new members.

  As a fintech company, we are accelerating digital transformation (DX) across all group companies. You will handle a wide range of responsibilities, including planning and implementing SaaS integrations, information security measures, infrastructure management, and user support, with a particular focus on leading service desk operations. Your duties will include onboarding and offboarding support, device and account management, processing various requests, and managing post-implementation follow-up for new SaaS introductions. Additionally, you will work to enhance the value of the service desk, focusing on speed, self-resolution rates, and operational efficiency.

  We welcome individuals who are eager to deepen their knowledge of new technologies in a fast-growing company, who communicate with hospitality toward internal members, and who resonate with concepts like "modern IT management" and "DX."

Minimum Requirements

• 社内の情報システムに関するサポート・ヘルプデスク経験
• 基礎的なビジネススキル（タスク設計、資料作成、コミュニケーション　等）
• 出自の異なる多様なメンバーとの協働可能なコミュニケーション力
• 当社のビジョンやミッションに共感していただける方
• English here
  • Experience in internal IT system support and help desk
  • Basic business skills (task planning, document creation, communication, etc.)
  • Communication skills to collaborate effectively with diverse team members from various backgrounds
  • Someone who resonates with our vision and mission

Preferred Requirements

• チームリーダー経験
• 社内システムの企画・導入・運用に関わる経験
• 100〜500名規模のシステム構成の理解
• 複数のグループ会社を横断する情報システムの運用経験
• Windows/Mac混在環境での運用経験
• 社内ネットワークの構築、運用経験
• 情報セキュリティに関する基礎知識や業務経験、インシデント対応経験
• SaaS間のAPI連携実装経験・GAS/Slack/Zapierを利用したbot/自動化実装経験
• 会社経営やバックオフィス業務に対する業務理解・業務分析経験
• 各種SaaSの企画・設計・導入・運用経験
• English here
  • Team leadership experience
  • Experience in planning, implementing, and operating internal systems
  • Understanding of system architecture for organizations with 100500 members
  • Experience operating information systems across multiple group companies
  • Experience managing mixed Windows/Mac environments
  • Experience in building and operating internal networks
  • Basic knowledge and practical experience in information security, including incident response
  • Experience with API integrations between SaaS platforms; implementation of bots/automation using GAS, Slack, or Zapier
  • Understanding and experience in analyzing operations related to company management and back-office tasks
  • Experience in planning, designing, implementing, and operating various SaaS platforms

Conditions / Benefits

Employment system: Full-time

Location: Chiyoda-ku, Tokyo

Annual Salary: 4.2M - 6M JPY 

・based on experience, ability, and previous work experience

• Salary adjustments: Twice a year
• Bonuses: Twice a year (April and October)
• Overtime allowances for exceeding regular working hours are provided (subject to position/grade).
• Wage structure: Monthly salary
• Retirement benefits: None

Hours: 9:30 - 18:30 (60 minutes of break time)

• Depending on the position/grade, it will fall under flextime, specialist discretionary labor system, or management and supervisory discretionary labor system.
• The above-mentioned hours are the standard, and employee determinations may vary.
• Overtime work beyond regular hours is expected.
• The flextime system does not have a core time.
• Saturdays, Sundays, and national holidays
• Annual paid leave (provided according to company regulations from the first day of employment)
• Refresh leave (provided according to company regulations, 5 days)
• Year-end and New Year holidays (5 days)
• Sick leave (3 days)
• Other (condolence leave, special leave, childcare/elderly care leave, etc.)

Probation Period: 3 months

【Benefits】

• Remote work support system (assistance for purchasing equipment such as monitors)
• Work-from-home allowance (3,000 JPY per month)
• Actual commuting expenses reimbursed
• Health checkups
• Employee stock ownership plan
• Onboarding/internal training
• Club activity support
• Company-wide social events
• Book purchase system (up to 10,000 JPY per month)
• Support for acquiring/maintaining qualifications (*)
• Business school attendance support program (*)
• Seminar participation fee subsidy (*)
• Relocation expense assistance (*)

• Eligibility criteria apply

【Insurance】

• Employees' Pension
• Health Insurance
• Employment Insurance
• Workers' Compensation Insurance

Interview Process

1. Document review
2. First interview
3. Aptitude test
4. Second interview
5. Offer

This process is subject to change.