Offer summary
Qualifications:
Bachelor's or master's degree in Business, Marketing, Engineering, Computer Science, or related fields, 5+ years in customer success, sales, or account management within a B2B SaaS environment, Experience with AI/data solutions and the LogTech or shipping industry is advantageous, Proven ability to manage strategic customer relationships, Strong analytical skills for customer success metrics.
Key responsabilities:
- Manage the full customer lifecycle from onboarding to renewal
- Serve as a trusted advisor aligning solutions with client goals
- Collaborate with product and engineering teams for feedback improvements
- Execute tailored success plans and conduct regular check-ins
- Identify expansion opportunities to drive revenue growth