Call Center Agent

Overview:

Remodel USA has been in business for nearly 25 years and operates along the East Coast. We specialize in window replacements, walk-in baths, kitchen refacing, and siding. Our commitment to quality and reliability ensures the timely delivery of top-tier products at fair prices every time.

As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.

* This is a remote opportunity*

Responsibilities

• Qualifying prospects for presentation appointments.
• Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
• Managing the lead flow for all salespeople.
• Contacting homeowners to confirm their appointments.
• De-escalating situations involving dissatisfied customers, offering patient assistance and support.
• Collaborating with other call center professionals to improve customer service.
• Documenting all client interaction and communication.
• Making outbound calls to follow up on all inquiries.

Qualifications

• Customer service and phone experience.
• Excellent communication and customer service skills, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport-building skills.
• Highly organized with the ability to multitask in fast-paced environments.
• Computer literate and experience in data entry, MS Outlook, MS Word.

What We Offer

• $15 an hour + bonuses.
• Remote work opportunity
• Full health benefits including health, dental, vision
• 401 K savings account
• Opportunities for growth and advancement

Schedule

• Remote
• Weekend Availability is mandatory of at least 1 day.