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Call Center Representative

extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
2 - 41K yearly
Experience: 
Junior (1-2 years)
Work from: 
Colorado (USA), United States

Offer summary

Qualifications:

Minimum two years relevant work experience, Minimum two years post-secondary education, Property Casualty license (for sales role), Ability to navigate multiple systems, Customer service experience required.

Key responsabilities:

  • Support customer inquiries and policy needs.
  • Service unique customer needs over inbound calls.
  • Upsell additional products based on needs.
  • Empathize with customers in difficult situations.
  • Assist with claims setup process.
Progressive  logo
Progressive Insurance XLarge https://www.progressive.com/
33064 - 33064 Employees
See more Progressive offers

Job description

Join Forbes’ 2024 Best Employer for Diversity!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive’s call center team. Taking inbound calls, you’ll support and build trust with our customers by servicing their unique needs while also offering additional products. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. We’ll provide paid training along with continued coaching, so you’ll feel confident serving our customers. This is a remote position.

Job Opportunities

  • Customer Service Representative- support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products
  • Inbound Sales Representative- share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)
  • Claims Customer Service Representative- care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products

Must-have Qualifications                                                                    

  • A minimum of two years relevant work experience.
  • {OR} A minimum of two years post-secondary education
  • Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee)

Training starts: February 2025

Schedule: This is a full-time position. Most schedules will include a combination of weekdays, one weekend day, and evening hours after completion of training

Work From Home Office Requirements

  • Designated workspace free from noise and other distractions
  • High-speed internet at your expense unless otherwise required by law
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector   

Compensation

  • $20.25 or $21.50 per hour depending on the role you are selected for
  • Gainshare annual cash incentive payment up to 8%-16% (depending on position) of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards
  • Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Job

Contact Center

Primary Location

United States-Colorado

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

Required profile

Experience

Level of experience: Junior (1-2 years)
Industry :
Insurance
Spoken language(s):
EnglishEnglishSpanish
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Multitasking
  • Sales
  • Customer Service
  • Empathy
  • Time Management

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