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Business Systems Consultant Senior

extra parental leave
Remote: 
Full Remote
Contract: 
Salary: 
77 - 124K yearly
Experience: 
Senior (5-10 years)
Work from: 

Offer summary

Qualifications:

High School Diploma/GED or higher with 8 years of experience in back-end business systems or Bachelor's degree with 5 years of experience.

Key responsabilities:

  • Interact with partners to deliver system efforts and support applications
  • Gather business requirements and improve solutions
  • Support ongoing system monitoring, maintenance, defect and outage resolutions
  • Manage multiple systems including CQA, call recording, Rightfax and workforce management
  • Aim to enhance system experience
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Progressive Insurance XLarge https://www.progressive.com/
10001 Employees
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Job description

Join Forbes’ 2024 Best Employer for Diversity!

As a business systems consultant senior for the Customer Experience Enablement Contact Center Management Tools team, you’ll interact with partners across multiple organizations to deliver on system efforts and support applications and tools. In this role, you’ll gather business requirements, assess and improve solutions, and support ongoing monitoring, maintenance, defect, and outage resolutions. You’ll support multiple systems, including the call CQA system (Nexidia) used for coaching and quality analytics of consultants’ calls, call recording system (NICE), Rightfax, and the workforce management system (Verint) used for Scheduling and Forecasting with the overall goal of creating and improving the system experience.

This is a remote position.

Must-have Qualifications

  • High School Diploma/GED equivalent or higher and a minimum of eight years of experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)
  • {OR} Bachelor's degree or higher and a minimum of five years of experience in back-end business systems (e.g. systems enhancements, testing and analyzing systems, etc.)

Preferred Skills

  • Experience as a product owner and/or business representative on IT system enhancement efforts
  • Experience with process improvement practices and tools (i.e., Lean and Six Sigma)
  • Experience with SCRUM methodology
  • Proficient at building relationships, facilitating, and collaborating across all levels and organizations (Business, IT, and vendor)

Compensation

  • $77,100 - $124,300/year depending on position level and experience
  • Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/

Job

Business Process & Systems

Primary Location

United States

Schedule

Full-time

Employee Status

Regular

Work From Home

Yes

Required profile

Experience

Level of experience: Senior (5-10 years)
Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Collaboration
  • Verbal Communication Skills
  • Relationship Building

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