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Customer Community Manager

extra holidays

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Massachusetts (USA), United States

Offer summary

Qualifications:

3-5 years of experience in community management or customer marketing, Proven track record developing community strategies, Experience with distributed physical and virtual communities, Excellent written and verbal communication skills, Data-driven approach to measuring community health.

Key responsabilities:

Develop and execute community strategy
Manage and scale global community program
Create engagement programs for customer satisfaction
Collaborate across Marketing, Technical Success, and Product teams
Track community health metrics and organize events

Snyk Large https://snyk.io/

1001 - 5000 Employees

See more Snyk offers

Job description

Every day, the world gets more digital thanks to tens of millions of developers building the future faster than ever. But with exponential growth comes exponential risk, as outnumbered security teams struggle to secure mountains of code. This is where Snyk (pronounced “sneak”) comes in. Snyk is a developer security platform that makes it easy for development teams to find, prioritize, and fix security vulnerabilities in code, dependencies, containers, and cloud infrastructure — and do it all right from the start. Snyk is on a mission to make the world a more secure place by empowering developers to develop fast and stay secure.

Joining Snyk means embracing our core values: One Team, Care Deeply, Customer Centric, and Forward Thinking. As a member of our team, you’ll have the opportunity to thrive in a dynamic environment where fostering collaboration, leading with empathy, driving business impact, and inspiring trust are at the heart of everything we do.

As the Customer Community Manager, you will develop and lead a comprehensive community growth strategy to engage our expanding Snyk customer base. You'll drive meaningful engagement across product interactions, online communities, social channels, and both virtual and in-person events. Your success will be measured through community engagement metrics and influence on renewal and expansion pipeline.

You'll Spend Your Time:

Developing and executing a customer community strategy across all Snyk-owned and external communities
Managing and scaling a global community program that facilitates discussion, learning, and advocacy
Creating and implementing engagement programs that drive customer satisfaction and retention
Collaborating with Marketing, Technical Success, and Product teams to align programs and achieve shared goals
Tracking and reporting on community health metrics and business impact
Organizing and moderating community events, discussions, and content

What You'll Need:

3-5 years of experience in community management or customer marketing
Proven track record of developing and delivering community strategies aligned with business objectives
Experience building and running distributed physical and virtual communities
Strong understanding of community platforms and engagement tools
Excellent written and verbal communication skills
Data-driven approach to measuring community health and impact
Experience working with technical audiences and products
Project management skills with ability to handle multiple initiatives simultaneously
Strong collaboration skills and ability to work cross-functionally

We'd be Lucky if You:

Have experience with developer security communities or products
Have previously built communities from scratch around technologies or products
Possess experience with community management platforms (Discourse, Discord, etc.)
Have background in technical marketing or developer relations
Understand open source communities and dynamics
Have experience running customer advisory boards or ambassador programs

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.

Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
Health benefits, employee assistance plans, and annual wellness allowance
Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances