Bilingual Customer Support Agent - Chinese and English

Job Overview

We are in search of a dedicated Bilingual Chinese-English Customer Support Agent, also known as a Happiness Officer, to deliver exceptional service through our email and live chat platforms. The ideal candidate should have a strong passion for assisting others and the ability to maintain composure in high-pressure situations. In addition to customer service duties, this role includes the responsibility of translating our product materials into Chinese, utilizing designated tools to facilitate this process effectively.

Key Responsibilities

• Deliver professional and friendly customer support via email and live chat channels.
• Translate product documentation into Chinese with accuracy and clarity.
• Regularly review and moderate translations provided by peers, offering constructive feedback.
• Remain calm and effective while addressing customer inquiries and concerns.
• Collaborate with team members to enhance service processes and improve customer experience.
  
  

Required Skills

• Proficiency in both spoken and written Chinese and English.
• Strong interpersonal and communication skills.
• Ability to handle customer inquiries with patience and efficiency.
• A genuine enthusiasm for providing outstanding customer service.
• Familiarity with translation tools and software is advantageous.
  
  

Qualifications

• Previous experience in customer support or a similar role is preferred.
• Excellent bilingual capabilities in Chinese and English.
• Strong problem-solving skills and an ability to work independently as well as collaboratively.
  
  

Career Growth Opportunities

Joining our team means becoming part of a dynamic organization that values professional development and offers pathways for career advancement within the company. We are committed to empowering our employees to excel in their roles.

Company Culture And Values

Our organization is built on a foundation of collaboration, professionalism, and a strong commitment to customer satisfaction. We foster an inclusive work environment that values diversity and encourages our employees to make meaningful contributions to the team.

Networking And Professional Opportunities

This position provides a unique chance to leverage your bilingual abilities while engaging with a network of professionals committed to excellence in customer service. You will have opportunities for skill development and collaboration within a supportive team environment.

Employment Type: Full-Time