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Email Response Specialist

Remote:

Full Remote

Contract:

Full time

Salary:

31 - 31K yearly

Experience:

Junior (1-2 years)

Work from:

Colorado (USA), United States

Offer summary

Qualifications:

High school diploma or equivalent, Ministry and customer service experience required, Typing speed of 40 wpm minimum, Above-average Windows navigation and Microsoft skills, Completion of Year 1 at Charis Bible College.

Key responsabilities:

Manage public-facing email accounts.
Respond accurately and professionally to emails.
Research and suggest resources for customers.
Participate in team meetings and complete training.
Work with other departments on various projects.

Andrew Wommack Ministries, Inc.

501 - 1000 Employees

See more Andrew Wommack Ministries, Inc. offers

Job description

Job Details

Level: Entry

Job Location: Charis Bible College Colorado - Woodland Park, CO

Position Type: Full Time

Education Level: High School

Salary Range: $16.00 Hourly

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Description

Position Purpose:

The role of the Email Response Specialist on the Information Email Response Team is to accurately and professionally manage emails the team receives on behalf of Andrew Wommack Ministries.This includes organizing and managing various inboxes, including info@awmi.net and info@gtntv.com, writing responses, fulfilling requests, gathering information, and distributing emails to other departments. The content of the emails includes product information, general ministry questions, feedback, personal requests for assistance, questions about conferences, and suggestions for the Ministry. Each Specialist also receives basic training to be able to assist with at least one other Email Response Team’s inbox which includes either customer service and technical support or doctrinal question and prayer request emails. Which additional training is given will depend on the needs of the team and the individual giftings and abilities of the Specialist.

The Email Response Specialist is a self-motivated, self-directed, personable individual who is an excellent communicator and able to work both independently and as a member of a team. This person must be able to take ownership of tasks assigned and work independently within the scope of the assignments. This individual is administratively minded, pays close attention to detail, and intently follows instructions. The Specialist is also trustworthy, dependable, and capable of faithfully performing their job from home if applicable.

Essential Duties:

Manage Andrew Wommack Ministries’ public-facing email accounts: info@awmi.net and info@gtntv.com
Respond to emails and letters in a professional, accurate, friendly, and timely manner
Accurately follow instructions to determine which emails need to be forwarded to another department and correspond professionally with those departments
Research teachings produced by AWM, Charis, Truth & Liberty, and GTN to answer customers’ questions and suggest resources to customers
Provide professional communication that is encouraging and tactful
Work alongside other team members to develop and maintain email templates and instructions
Provide accurate statistics and information for management
Participate in team meetings with the Information Email Response Lead
Work with other departments and offices to service customers and on various projects
Research problems and provide ideas and suggestions to help continually improve the team’s systems, processes, and efforts
Complete and participate in leadership training and development as directed by leadership
Other duties as assigned

Qualifications

Knowledge, Skills, and Abilities:

Above-average Windows-based computer navigation skills and typing skills
Minimum typing speed of 40 wpm
Proficient with Microsoft Word; familiar with Outlook and Excel
Excellent written communication skills and etiquette
Excellent customer service skills
Comprehensive knowledge of Andrew Wommack’s products and Communication Services’ policies
Prayer ministry training
Strong attention to detail
Ability to handle a wide variety of tasks and to work well under pressure
Must have a high level of professionalism and discretion in dealing with sensitive and confidential information
Effective problem-solving skills

Requirements:

Must have a personal relationship with Jesus Christ
Must sign the Statement of Faith
AWM Communication Services C1 skillset required; C2 skillet or Donation Center training preferred
High school diploma or equivalent education is required
Completion of at least Year 1 of Charis Bible College
Must pass all required checks

Experience:

Ministry experience required
One year of customer service experience required
Leadership experience required
Compensation is commensurate with experience

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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