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Customer Care Specialist (German)

Remote:

Full Remote

Contract:

Full time

Work from:

Slovenia

Offer summary

Qualifications:

Native or fluent in German (C1 level), Strong proficiency in written and spoken communication, Proficient in using standard PC applications, Understanding of credit card-related concepts, Strong flexibility, professionalism, and reliability.

Key responsabilities:

Deliver exceptional customer service promptly
Research and provide accurate responses via phone, email, and live chat
Identify, troubleshoot, and escalate priority issues when necessary
Adhere to established protocols and quality guidelines
Foster collaboration to resolve customer issues and create a positive environment

David Kennedy Recruitment Ltd. Human Resources, Staffing & Recruiting Startup https://www.davidkennedyrecruitment.com/

11 - 50 Employees

See more David Kennedy Recruitment Ltd. offers

Job description

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find experienced German-speaking Customer Care Specialists to work remotely in Slovenia.

Position: Customer Care Specialist

Location: Work from home, Slovenia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction
Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels
Navigate internal and external documentation and resources to provide world-class service
Identify and escalate priority or unresolved issues to appropriate internal teams
Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues
Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client
Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service
Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere

REQUIREMENTS:

Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication
Proficient in using standard PC applications
Strong flexibility, professionalism, resilience, self-sufficiency, and reliability
Excellent communication and teamwork abilities
Understanding of credit card-related concepts

OFFER:

Excellent remuneration package based on experience, skills and performance
Private health and life insurance
Fully remote work from Slovenia
Working schedule: Mon-Friday: 8AM-8PM
A dynamic and creative team with a positive and friendly atmosphere
Good work environment - the employer can show off great reviews from their employees
Guidance and tools to reach your full potential.