Outreach Care Coordinator, BH-CP (Hybrid - In Person/Remote)

Who We Are:
Since 1985, BHCHP’s mission has been to ensure unconditionally equitable and dignified access to the highest quality health care for all individuals and families experiencing homelessness in greater Boston. Over 10,000 homeless individuals are cared for by Boston Health Care for the Homeless Program each year. We are committed to ensuring that every one of these individuals has access to comprehensive health care, from preventative dental care to cancer treatment. Our clinicians, case managers, and behavioral health professionals work in more than 30 locations to serve some of our community’s most vulnerable—and most resilient—citizens.

From our earliest days as a program, we have always sought to do work that is transformational: recognizing our shared humanity; centering dignity, compassion, mutual respect and supporting the right of every individual to access the highest levels of health care and every staff member to reach their fullest potential. We continue to be committed to building bridges and breaking down barriers, including systemic racism which harms us all. We provide community-based health care services that are compassionate, dignified, and culturally appropriate, incorporating social determinants of health, with the goal of breaking down the physical and systemic barriers that our patients face.

Bilingual, Bicultural, LGBTQIA identifying, Black, Indigenous, and People of Color are encouraged to apply. 
To learn more about working at BHCHP, watch our video Please Click Here.

Job Summary: 
Hours: Full-time; Monday – Friday, 8:30am – 5:00pm
Union: Yes 
Union Name: SEIU

In keeping with our mission, we are seeking a talented and compassionate Outreach Care Coordinator. You will find challenging and satisfying work alongside colleagues who share your drive and your compassion. This position is a hybrid model, 3 days on site and 2 days remote.

In your daily practice, you will be based in the community and serve as a vital link connecting homeless individuals with serious mental illness, substance use disorders, and/or complex medical illnesses with needed care including mental health, substance use, and primary care as well as services that address social determinants of health needs. This work is a part of a MassHealth initiative that provides qualified MassHealth enrollees with a service benefit called Behavioral Health Community Partners (BH CP).  You will work as part of an interdisciplinary BH CP team and take responsibility for the preliminary outreach and intake of approximately 45 enrollees at a time. You will work closely with other care team members and will be responsible for engaging their enrollees mostly face to face and completing intake for BH CP Program. As the Outreach Care coordinator, you will then pass the assignment to a long-term Care Coordinator.
Responsibilities: 

• Completes and documents primary outreach attempts to new assignments monthly including telephonic and In-person outreach to street, shelter, medical facilities, etc.; completes documentation in a timely, organized way. All patients on panel require at least once/month contact and documentation.
• Completes intake paperwork including consents, comprehensive assessments, and care plans with enrollees within five months of assignment; completes initial, urgent case management need of patients such as transportation, re-scheduling appts, connecting with resources; connects patients to primary care.
• Uses multiple Information Technology platforms to seek out information to locate and engage patients.
• Triages and troubleshoot care need issues for enrollees; works with other team members to address needs and engage patients.
• Participates in BH CP training and learning collaboratives.
• Requests & send medical records to for care coordination purposes to providers, ACO, MCO as needed.
• May provide intermittent, temporary coverage for other care coordinator panels as needed.

• Excellent customer service skills and the ability to communicate professionally with employees and enrollees both on the phone and in person.
• Efficient, organized, detail oriented, and able to complete tasks in a time sensitive manner; self-directed with the ability to work both independently and as part of a team and interested in using data to help direct care.
• Motivational Interviewing and Cultural Competency training a plus.
• Experience working with homeless populations and/or populations with mental illness and substance use disorders; experience in case management or human services is preferred but not required.
• Strong computer skills: Proficient with Microsoft Excel Spreadsheets, entering narrative and other data into a database, the use of the Internet to conduct information searches.
• Bilingual English/Spanish preferred.

• The compensation starts at $22.07, and increases based on years of experience.
• BHCHP full time employees are eligible for our competitive time off policy of 4 weeks’ vacation, health, dental and vision insurance, 403B retirement savings plan and employer retirement contribution, and pre-tax MBTA pass program with 40% discount. In addition, eligible employees will receive yearly increases, additional compensation of seven thousand five hundred added to your base hiring rate for demonstrated bilingual proficiency added to the base rate and the opportunity to work with local hospitals and community health centers.

Does this amazing opportunity interest you? Then we'd love to hear from you.

As an Equal Opportunity Employer, BHCHP pledges not to discriminate against and encourages those from underrepresented and underserved backgrounds to apply, particularly Black, Indigenous, and People of Color (BIPOC), LGBTQIA identifying, first generation college students and adults without a college degree, Bilingual and Bicultural persons; and individuals from low economic backgrounds.

Covid-19 Vaccination: Proof of Covid-19 vaccination(s) is optional for employment. Candidates who are offered employment will be given details about how to demonstrate receipt of vaccination if they choose to.

Please Note: Employment at Boston Health Care for the Homeless is at-will. Boston Health Care for the Homeless does not sponsor work authorization visas.