Company Summary
Empassion is one of the most impactful and exciting startups in healthcare. We are focused on improving the experience and lowering costs for seniors at end of life. Specifically, we provide palliative and hospice care for seniors with serious illness and high risk of an over-medicalized death. This population is highly neglected in the current market.
Empassion clients are payers and risk-bearing entities and we work with community palliative and hospice partners to deliver superior outcomes. We are live today across 44 states and growing rapidly.
Director of Clinical Operations Role:
As Director of Clinical Operations, you will play a critical role in enhancing internal operations, improving patient access to care and ensuring a seamless, well coordinated experience for our patients, their families, as well as our network of supportive care providers and customers. You will join a fast-paced, nimble team focused on improving the lives of adults with serious illness.
You like to get stuff done! You will lead day to day operations of our Care Center, including management of our Care Coordinators (clinical and non-clinical team members) and work strategically with colleagues on Growth, Provider Success, Data & Analytics and Product/Technology to optimize workflows and drive performance. You will be structured and focused to enable parallel work on multiple projects. You will manage your team with respect and help them deliver the best patient and provider experience possible. You will lead meetings to help the team meet objectives, make decisions, and identify next steps. You will also interface with Empassion’s customers to drive partnership success and patient impact. The Director of Clinical Operations will report directly to the Vice President of Operations, a healthcare leader with nearly 20 years of experience in clinical & market operations, strategy and partnerships.
Empassion is a remote company, fully distributed across the United States with an office in NYC. We prioritize asynchronous work and communication but are quick to get on a call, Zoom, or even flight if the situation requires higher fidelity discussion. You will have the opportunity to spend time with colleagues in person, including quarterly travel to our NYC office and an all-team offsite 1-2x per year (location varies).
Why you belong here and how you will grow:
You are a hard working, customer-focused operator with clinical experience who is excited to lead a critical function in Empassion’s growth and success. You are a strong communicator with a bias to action and are comfortable building new processes, and implementing them both internally and externally to enhance operations. This position will allow you to think creatively to overcome challenges, lead a team, interface with our providers & partners, and improve the lives of patients and their families.
We are dedicated to cultivating relationships built for trust and meaningful experiences that promote your growth. We recognize the value of autonomy, flexibility, and ownership while keeping sight of the importance of real-life experiences. We do not accept anything less than respectful, supportive, and growth-oriented teammates.
What success looks like:Collaborate with leadership to enhance, manage and execute on all key functions in the Care Center, including patient outreach, engagement and care coordination with our partners and providers.Demonstrate a keen attention to detail and ability to balance multiple projects simultaneously. Own critical cross-functional workflows and manage the execution of special projects.Identify and implement process improvements to increase efficiency, reduce costs, and improve the quality of our products and servicesWhat you will bring:7+ years of experience in operations, preferably at a startup or a high growth company. Strong healthcare acumen and clinical experience (NP/PA, RN, LSW or similar) requiredAbility to collaborate with leadership and cross-functional teams to manage the operation of our Care Center, improve patient engagement, experience and care coordination and drive the growth of our businessStrong process improvement skills to increase efficiency, reduce costs, and improve the quality of our serviceDevelop and maintain working relationships with internal stakeholders, members of the leadership team, and external partnersAnalytical skills to conduct retrospectives upon completion of performance improvement projects to improve business performanceA track record of managing and executing complex projects as well as a strong attention to detail You have demonstrated success in driving operational improvements and efficienciesYou have a can-do attitude and a strong sense of personal accountability to deliver resultsYou are an excellent communicator and respectful of your colleagues, and you thrive in a fast-paced team environmentYou have experience working in ambiguous, often changing and high growth environments
