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Trust & Safety specialist FR

extra parental leave - fully flexible

Remote:

Full Remote

Contract:

Freelance

Experience:

Junior (1-2 years)

Work from:

France

Offer summary

Qualifications:

1-2 years of experience, Fluent in French (C1/C2), English B2 level, Nice to have: customer support experience, Nice to have: safety or moderation experience.

Key responsabilities:

Develop expertise on online abuse
Investigate user safety incidents and apply policies
Identify high-risk issues for law enforcement
Monitor real-time behavior and take action
Report technical bugs and suggest improvements

Yubo Information Technology & Services SME https://www.yubo.live/

51 - 200 Employees

HQ: Paris

See more Yubo offers

Job description

Yubo is the Social Discovery app to make new friends and hang out online. By eliminating likes and follows, we empower our users to create genuine connections and show up as their true selves.

We've pioneered a new way for Gen Z to socialize online, and with millions of active users, our goal is to redefine how we connect today and tomorrow.

Our team is international, multicultural and deeply committed to its mission. As the leading platform to socialize online, we have a special responsibility to build a safe digital space for our community. Safety is embedded in our DNA, and our proactive approach focuses on user protection, support, and education. We also work closely with the broader technology industry to share our knowledge and NGOs create industry-leading child protection standards.

Join us in this exciting journey and help us shape the future of social interactions!

As a Trust & Safety Specialist, you:

- Develop subject matter expertise on online abuse

- Investigate user safety incidents reports and apply internal policy guidelines and enforcement actions accordingly.

- Identify high risk issues and coordinate/report to law enforcement authorities based on policy requirements.

- Escalate/Handle high risks escalations and apply critical thinking based on level of risk

- Identify opportunities to improve our operational workflows and user policies

- Report technical bugs

- Monitor lives in real-time and take appropriate actions for user behavior that violates guidelines

-Escalate high risks situations and apply critical thinking based on level of risk

- Communicate on new trends see on the app

- Suggest ideas and projects to improve Yubo safety product

Technical & Mindset Prerequisites

Professional background:

> 1-2 years of experience

Nice to have: safety or moderation experience

Nice to have: customer support experience

Specific knowledge:

Required languages:

Must have: French => C1/C2 - English => B2

Nice to have: Arabic or Portuguese or Spanish => B2

Fluent in French culture

Fluent in pop culture / genZ

Understanding social networks

Soft skills:

Analytical skills, ability to appreciate/evaluate situations in a specific context

Ability to make decisions quickly

Adaptability

Flexibility

Team player

Ability to step back

Social intelligence: being able to understand and adapt to the background and culture (employees and users)

The recruitment process

Interview with Lead

Use case

Interview with another Lead

Criminal record check

Our approach to privacy

As part of your job, you will be working on tools that process personal data relating to Yubo users.

As a social media platform, we require our employees to have a strong awareness and understanding of privacy issues, and in particular of children's online safety, privacy and well-being.

Every employee at Yubo is expected to participate in compliance with data protection regulations as well as the continuous improvement of our Privacy & Safety By Design measures.