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Patient Services Advocate II

Remote:

Hybrid

Contract:

Full time

Salary:

46 - 54K yearly

Experience:

Junior (1-2 years)

Work from:

Garden Grove (US)

Offer summary

Qualifications:

High School diploma or equivalent required, Minimum 1 year experience in customer service role, BLS certification required, Bilingual English/Spanish/Mandarin/Cantonese preferred, 1½ - 2 years of experience preferred.

Key responsabilities:

Serve as an AltaMed ambassador
Manage patients' front office experience
Assist in patient-focused care delivery
Demonstrate excellent communication skills
Problem solve effectively for patient needs

AltaMed Health Services Corporation Health, Sport, Wellness & Fitness Large https://www.AltaMed.org/

1001 - 5000 Employees

See more AltaMed Health Services Corporation offers

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.

Minimum Requirements

1. High School diploma or equivalent required.

2. Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1½ - 2 years preferred.

3. BLS certification required.

4. Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

Compensation

$24.00 - $28.15 hourly

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

Medical, Dental and Vision insurance
403(b) Retirement savings plans with employer matching contributions
Flexible Spending Accounts
Commuter Flexible Spending
Career Advancement & Development opportunities
Paid Time Off & Holidays
Paid CME Days
Malpractice insurance and tail coverage
Tuition Reimbursement Program
Corporate Employee Discounts
Employee Referral Bonus Program
Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.