Customer Success Associate - Great Lakes - Injury/Infection Prevention

Work Flexibility: Field-based

Sage Customer Success Associate 

Who we want 

·     Hard-working winners. Confident, competitive and results-oriented salespeople who create a track record of success. 

·     Persuasive influencers. People who understand market positioning and can use their relationship skills and depth of knowledge to secure buy-in, cooperation, and loyalty. 

·     Teammates.  Partners who listen to ideas, share thoughts and work together to move the business forward. 

·     Mission-driven salespeople. Fiercely intense representatives with an unparalleled work ethic and drive to live out their purpose of changing people’s lives and making healthcare better. 

What you will do 

Assist in driving revenue focused on legacy products with the selling, marketing and promotion of Stryker Sage.  In addition, this role will work closely with the Sales team in the region to help organically grow our business, in-service, and educate the clinical teams in our current customer base. 

·     Drive focus and targeted organic growth and accretive op margin performance across targeted legacy products 

·     Promote Stryker Sage Products to nurses/clinicians and appropriate hospital staff while providing excellent customer service and developing customer relationships. 

·     Educate and inform Healthcare Professionals regarding the proper use of products including product functionality, changes to the product portfolio and educational programs. 

·     Responsible for meeting targeted objectives within an assigned geography. 

·     You are responsible for following extensive product training, to be able to tailor promotional messages based upon knowledge of the customer, advice on appropriate product selection, answer customer questions about product functionality and distinguish Sage’s products from competitors.  

·     You will assist in hospital surveys and post-sale implementation and training including ensuring customer adoption and satisfaction. 

·     You focus on customer satisfaction by demonstrating teamwork and empowerment, solving problems through a consultative approach, operating with honesty and integrity and providing a highly responsive and unsurpassed level of customer service. 

·     May assist in preparation and operation of trade shows, conventions and clinical meetings. 

·     Keep Sales Leaders and Sales Representatives informed of territory and project progress regularly. 

·     Solves product problems for customers in an expeditious fashion. 

·     Must understand and adhere to all facility protocols and pertinent OSHA guidelines when conducting product evaluation. 

·     Must adhere rigidly to all GMP policies and procedures as stipulated by the FDA and other governing bodies.  

What you need 

·     Bachelor’s degree required. 

·     0-2 years professional experience.  

·     Excellent time management, project management, experience with reports and budget, and customer service skills. 

·     Must possess valid driver license in the state of residence and a good driving record. 

Physical Requirements 

·     At times, may be required to move, set up and demonstrate products weighing up to 50 pounds - reach, push, or pull in order to accomplish job accountabilities. 

·     May involve prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate. 

·     Coordination of the eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention 

·     May handle various materials including but limited to: durcot fabric, nylon fabric, Velcro, zippers, product components comprised of rubber, metals and coated products. 

Mental Requirements 

·     Strong interpersonal communication skills specifically relating to stress management, people management and conflict management. 

·     Exercise discretion and independence when applying professional expertise 

·     Must be able to possess written and oral communication / present to large groups of people 

·     Must be able to manage time and bring tasks through to completion with minimal supervision 

·     Must have the ability to prioritize work and keep detailed and confidential records 

·     Must possess unwavering ethics & integrity in a competitive and demanding work environment 

·     Excellent customer service skills 

What We Offer 

·     A winning team driven to achieve our mission and deliver remarkable results 

·     Quality products that improve the lives of customers and patients 

·     Ability to discover your strengths, follow your passion and own your own career 

Learn more about the Sage Infection and Injury Prevention Products:  
www.sageproducts.com  

About Stryker 
Stryker is one of the world’s leading medical technology companies and together with our customers, we are driven to make healthcare better. The Company offers a diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products to help people lead more active and more satisfying lives. Stryker products and services are available in over 100 countries. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. 

Travel Percentage: 80%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.