The Quality Analyst provides direct assistance to the ROI Account Manager and is responsible for reviewing, processing, and releasing medical records in a variety of mediums (i.e. mail, fax, email, etc.). The Quality Analyst reports to their Team Lead, Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy’s policies/procedures.
●Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests.
●Providing world-class customer service to patients and clients while ensuring patient privacy.
●Handling high call volumes while maintaining a high level of service and professionalism.
●Maintaining all established production/quality goals, while managing assigned accounts within MediCopy’s established turn-around time.
●Reports to Team Operations Manager and/or Director of Operations as necessary.
Primary Responsibilities:
●Reviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MediCopy policies/procedures as well as state/federal regulations.
●Creating invoices for medical record requests in accordance with state/federal regulations, when necessary.
Skills/Qualifications:
●Thorough and detail-oriented
●Professional demeanor
●Customer oriented disposition
●Demonstrate a positive attitude, and be able to interact well with employees
●Demonstrate excellent communication skills
●Proven consistent dependability and attendance
●Confidentiality and discretion is required
●Ability to conduct and interpret HIPAA/Privacy Guidelines
●Solid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industry.
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