Offer summary
Qualifications:
1-3 years of business or quality analysis experience, Knowledge in call center metrics, Experience with CallMiner Eureka a plus, Proficient in Microsoft Suite, especially Excel, Bachelor's degree in relevant fields preferred.
Key responsabilities:
- Analyze customer conversations for insights and trends
- Collaborate using data to enhance department initiatives
- Gather requirements and create analytical reports
- Drive improvements in call performance metrics
- Improve customer satisfaction through effective communication