Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Principale Fonctions et Responsabilites:
- Trier et passer en revue les données entrantes sur les patients et les documents dans les bases de données. Les types de documents comprennent, sans s’y limiter, les données sur les assurances, les formulaires d’inscription, les ordonnances, etc.
- Passer en revue les renseignements sur le patient dans la base de données et s’assurer que les documents sont exacts et répondent aux besoins des patients et que les renseignements pertinents reçus sont saisis (p. ex., résultats des tests, ordonnances).
- Assurer la gestion de l’information et la pharmacovigilance Reconnaître et signaler les événements indésirables et autres événements déclarables reçus individuellement ou en combinaison avec une plainte concernant la qualité d’un produit ou une demande d’information médicale conformément aux PON/protocoles; consigner ces activités dans la base de données du programme.
- Interpréter les documents provenant des cabinets des médecins, des cliniques, etc. (p. ex., directives médicales, notes de consultation, résultats des tests).
- Saisir les rapports post-perfusion ou post-injection dans la base de données du patient afin de les rendre disponibles pour les programmes d’aide aux patients et d’innocuité des médicaments.
- Passer en revue les rapports post-perfusion et post-injection et repérer et signaler tous les événements indésirables.
- Envoyer par télécopieur les rapports post-perfusion et post-injection aux cabinets des médecins, selon les besoins.
- Mettre à jour les dossiers des patients dans les bases de données et indiquer les dates des prochains rendez-vous de perfusion ou d’injection.
- Faire un suivi avec le personnel infirmier sur le terrain pour les rapports post-perfusion ou post-injection manquants ou incomplets, le cas échéant.
- Travailler directement avec les clients internes pour demander des renseignements additionnels ou des précisions, selon les besoins.
- Aider à donner une formation adaptée à l’équipe aux nouveaux employés
- Participer aux cours spécialisés sur des produits ou des programmes précis jugés appropriés par le gestionnaire.
- Fournir des rapports et exécuter les autres tâches qui lui sont confiées par le gestionnaire de programme, au besoin.
Primary Duties and Responsibilities:
- Sort and review incoming patient information/documentation in database(s); documentation types include the following, but are not limited to: insurance information, enrollment forms, prescriptions, etc.
- Review patient information in database and ensure accurate documentation as per client needs, as well as data entry of pertinent information received (e.g. test results, prescriptions).
- Information management and pharmacovigilance: Recognize and report adverse and other reportable events received alone or in combination with a product complaint or medical information question in compliance with SOP/protocol; document activities in program specific database.
- Interpret documentation received from physicians’ offices, clinics, etc. (e.g. medical directives, consult notes, test results).
- Attach post-injection/infusion reports to patient database(s) to ensure proper documentation for patient assistance and drug safety program needs.
- Review post-injection/infusion reports and identifying and reporting all adverse events indicated.
- Faxing post-injection/infusion reports to physicians’ offices, as required.
- Updating patients’ files in respective database(s) to indicate patients’ next injection/infusion appointment dates.
- Following-up with field nurses for missing and/or incomplete post-injection/infusion reports, as required.
- Work directly with internal clients to request additional information or clarification, as necessary.
- Assist in team-specific training of new hires.
- Attend on-going and specialized training courses for products or programs, as deemed appropriate by Program Manager.
- Provide reports and complete other tasks assigned by Program Manager, as needed
Competences Minimales, Connaissances et Aptitudes Requises:
- Un minimum de deux (2) ans d’expérience dans le service à la clientèle; une expérience dans le secteur médical, pharmaceutique ou des assurances est un atout
- Maîtrise de l’anglais et du français, verbal et écrit
- Grand sens de l’organisation et souci du détail
- Maîtrise des applications Microsoft (Outlook, Word, Excel, Internet Explorer, PowerPoint)
- Solides compétences en communication et en relations interpersonnelles, à l’écrit et verbalement, y compris une étiquette téléphonique efficace pour divers publics, c.-à-d. interne, professionnel de la santé et patients
- Capacité démontrée de gérer son temps, d’établir des priorités et d’effectuer plusieurs tâches à la fois, afin de respecter diverses échéances de travail concurrentes
- Une expérience dans le domaine médical ou pharmaceutique est un atout
Experience and Educational Requirements:
- A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
- Fluency in English and French, verbal and written
- Highly organized with strong attention to detail
- Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
- Experience working in a call centre environment an asset
- Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
- Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
- Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
- Able to work any 8-hour shift (between 8:00AM- 8:00PM)
- Minimum University Degree in a related field or equivalent
Minimum Skills, Knowledge and Ability Requirements:
- A minimum of two (2) years experience in customer service; experience in medical, pharmaceutical, and/or insurance industry is a strong asset
- Fluency in English and French, verbal and written
- Highly organized with strong attention to detail
- Proficiency in Microsoft applications (Outlook, Word, Excel, and PowerPoint)
- Experience working in a call centre environment an asset
- Strong communication and interpersonal skills: written and verbal including effective phone etiquette to diverse audiences i.e. internal, healthcare professionals and patients
- Proven ability to manage time, set priorities and multi-task in order to meet various competing work deadlines
- Experience in the medical and/or pharmaceutical field(s) and medical terminology an asset
- Able to work any 8-hour shift (between 8:00AM- 8:00PM)
- Minimum University Degree in a related field or equivalent
The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d'équipes interfonctionnelles
What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar Strategies
