Department: People & Culture
Team: People Operations
Location: London
Position type: Fixed Term Contract until end of August 2025
What the hiring manager says
“As a Compensation and Benefits Specialist, you will play a pivotal role in shaping our company’s employee experience for payroll and benefits. Under my management, you’ll have the chance to dive into a variety of projects that challenge you to think strategically and impact how we attract and retain top talent. I believe in fostering a culture of collaboration and continuous improvement where new ideas are welcomed and encouraged.”
Richard Post, Head of People Operations & Reward
About the Team
The People Operations team is responsible for managing key People activity that support the entire employee lifecycle covering 15 countries by delivering Payroll management, onboarding, offboarding, benefits management and administration, immigration support and ensuring that all people policies are up to date ensuring compliance with any local labor laws.
About the Role
Reporting to the Head of People Operations and Reward you will ensure that systems and processes are in place to support the business while providing efficient effective administrative and management support relating to benefits.
Benefits Management & Vendor Relations
Collaborate with benefit brokers and external partners to evaluate, negotiate, and renew benefit programs.
Assist in the review and selection of benefit plan designs, providing insights and recommendations based on benchmarking and market trends.
Manage relationships with insurance carriers, brokers, and suppliers to ensure service levels are met and costs are controlled.
Stay current with trends, best practices, and changes in regulations regarding employee benefits.
Benefits Administration
Administer and manage employee benefits programs including health insurance, retirement plans, life insurance, wellness programs, and other perks.
Act as the primary point of contact for employee inquiries related to benefits, guiding them through enrolment, claims, and issue resolution.
Ensure compliance with any local regulations regarding employee benefits.
Support the annual open enrolment process, working closely with HR and external vendors to ensure timely and accurate communication.
Payroll Processing
Oversee the timely and accurate processing of payroll, ensuring compliance with all payroll laws and regulations.
Coordinate with the finance department to ensure payroll-related transactions are paid while accurately reported and reconciled.
Address and resolve payroll discrepancies, acting as a liaison between employees and payroll in country payroll partners.
Ensure that all payroll records, deductions, and taxes are processed and maintained in accordance with company policy and legal requirements.
Immigration and Compliance
Manage immigration-related processes, including handling visa applications, renewals, and ensuring compliance with immigration laws and company policies.
Liaise with legal teams and immigration agencies to support international employees and resolve any immigration-related challenges.
Maintain up-to-date documentation and records related to employees’ immigration statuses, ensuring compliance with work authorisations and visa timelines.
Total Rewards & Compensation Benchmarking
Conduct regular compensation benchmarking studies to ensure competitive salary structures and benefit offerings.
Analyse compensation data and provide recommendations for salary adjustments, bonuses, and incentive programs.
Develop and communicate total rewards packages to employees, highlighting the value of both monetary and non-monetary benefits.
Collaborate with HR leadership to support the development of long-term compensation strategies that align with the company’s goals and employee retention efforts.
About You
You will be results driven, ensuring all payroll and benefit deadlines are met.
You will have proven experience in compensation and benefits management and administration, or a similar people function role.
Expertise in salary benchmarking including job evaluation and market analysis is desirable.
Strong knowledge of current employment laws and regulatory requirements.
Advanced skills in data analysis using tools like Excel.
Workday experience desirable.
You will have a strategic mindset with the ability to balance business goals with employee satisfaction.
You will be able to negotiate with benefit brokers and suppliers directly on benefit premiums.
Contract type
Fixed Term Contract (Fixed Term)
Worker type
Employee
What We Offer
Working at the GSMA offers you unparalleled access to the mobile industry. We offer a chance to truly shape the direction of mobile, whatever your role. By joining the GSMA, you will be exposed to a fast-paced rapidly evolving environment, working on global solutions, genuinely fascinating and industry-changing projects and a stimulating and dynamic environment designed to enable you to flourish.
In addition to architect-designed offices and competitive compensation, our benefits include fantastic learning & development opportunities, generous holiday allowances, four additional days off for professional development and many others.
To learn more about the GSMA, visit our career site, our LinkedIn page and our Twitter page.
Being You at the GSMA
We care deeply about diversity, equity and inclusivity and aspire to be the best at it. Your well-being and work/life balance is important, so flexi-time and remote working is available to all staff. We're keen to ensure everyone is equal, represented and connected so we particularly encourage applications from all demographics. The sucess of the GSMA year on year will continue to be contributed by people from all walks of life.
GSMA Values
Our values not only drive our culture – they shape how we work and interact inside and outside our global organisation.
Passionately driven
We approach everything we do with unparalleled capability, tenacity and commitment, knowing that the challenging scale, pace and complexity of our work is what leads to its world-changing impact.
Insightful leaders
We continually develop and engage our expertise, insight and creativity so that we’re always ready to respond to the changing landscape with authority, agility and nuance.
Stronger together
We lean on each other so the industry can lean on us, embracing our diversity by actively seeking out perspectives and skill sets beyond our own, fuelling each other’s successes and constantly asking how we can help.
Underpinning our values is our collective mindset to show up purposefully as good human beings every day, in every situation. When we’re at our best – we are collaborative, considerate and compassionate to others, and we create a safe space for one another to thrive, assuming positive intent in our colleagues. And if we aren’t at our best and the pressure is on – we feel free to be ourselves but still remain curious, lean into the tough stuff and we are always respectful to others and accountable for the part we play.
