Virtual Producer I

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JOB RESPONSIBILITIES 

Platform Management and Innovation

• Assists with set up and testing of virtual classroom/event build out and functionality
• Researches, configures, tests, and incorporates interactive activities in the identified virtual delivery platform
• Reviews content, makes recommendations for delivery based on knowledge of platform features and capabilities
• Provides technical coordination and support for platform and users

Virtual Classroom Management

• Reviews classroom content and interactions prior to class being open to attendees
• Manages the technical delivery of live events: provides technical guidance and instruction, tracks timing and deploys interactive activities
• Delivers technical support to everyone in the classroom
• Cleans classroom, clearing interactions, breakout rooms, and resetting for next class
• Assists with facilitation by co-delivering exercises

Other Responsibilities         

• Assists with the coordination of scheduling live virtual deliveries
• Administers, exports, and leverages survey data to identify trends and provide data to manager and stakeholders

MINIMUM Requirements

Education

• High school diploma or equivalent
• Bachelor’s degree in a related preferred

Experience

• 6 months of customer service experience in a virtual environment

Knowledge, Skills and Abilities

• Proficiency in navigating virtual delivery platforms to manage content and interactive activities
• Ability to provide best practice guidance to users
• Ability to troubleshoot and resolve common issues and assist presenters and participants in working through technical challenges
• Excellent verbal and written communication skills
• Knowledge of Microsoft Office applications such as PowerPoint, Word, Outlook, and Excel
• Ability to manage stress and perform under pressure

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work Environment

• Work indoors during all seasons and weather conditions
• Occasional travel to local office
• Comply with corporate dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

Work Hours

• Working beyond “standard” hours as the need arises