Analyst, Epic Configuration

Job Title: Analyst, Epic Configuration 

Department: Information Technology - Agency Broker Applications 

Location: Remote 

About Acrisure  

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. 

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.  

Job Summary: 

We are seeking a detail-oriented and proactive Applied Epic Configuration Analyst to join our team.  The ideal candidate will possess strong analytical skills and a keen eye for detail, enabling them to proficiently research and resolve Epic Configuration issues and requests.  In this role, you will be responsible for analyzing and completing Epic Configuration requests in a timely manner, ensuring adherence to SLA expectations, and confirming logical configurations. 

Responsibilities: 

• Research and resolve Epic Configuration issues within SLA guidelines. 

• Analyze and complete Epic Configuration requests promptly, evaluating the logical coherence of each request to ensure accuracy and functionality. Adhere to approval guidelines before implementing configuration updates. 

• Maintain Excel Configuration Workbooks to accurately document configured settings in Epic, facilitating transparency and accountability in configuration management. 

• Contribute to the Configuration Manual by documenting nuances, tips, and best practices learned during the configuration process, fostering continuous improvement and knowledge sharing within the team. 

• Collaborate with team members to address unique and challenging configuration requests, conducting thorough research before seeking assistance to demonstrate proactive problem-solving and analytical skills. 

Requirements: 

• Familiarity with Applied Epic configuration setups. 

• Meticulous attention to detail coupled with a dedication to precision and excellence. 

• Demonstrated ability to prioritize tasks and manage time effectively to meet deadlines and SLA requirements. 

• Excellent communication and teamwork abilities, adept at both independent work and collaboration within a team setting. 

• This position will occasionally work on Saturdays to provide Configuration support during Go Lives. 

Education/Experience: 

• Bachelor’s degree in IT, Business Administration, Accounting or Finance, or equivalent application management experience 

• Advanced proficiency in Excel 

• Experience using Applied Epic across one or more lines of business a plus 

• Familiarity with Monday.com boards and MS Teams a plus 

Benefits & Perks: