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FNOL NG Associate III

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Mexico

Offer summary

Qualifications:

High School Diploma or GED (Preferred), 0-2 years experience (Preferred).

Key responsabilities:

Identify customer needs with urgency
Follow claim reporting guidelines
Communicate with customers effectively
Utilize multiple communication channels
Document information using various systems

Allstate Identity Protection Information Technology & Services SME https://www.allstateidentityprotection.com/

201 - 500 Employees

See more Allstate Identity Protection offers

Job description

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

The Claims FNOL Associate III serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim.

Key Responsibilities

• Identifies the customer’s need and responds appropriately and efficiently with a sense of urgency

• Follows established guidelines specific to each claim report or inquiry

• Communicates effectively with internal and external customers

• May utilize multiple communication channels including but not limited to telephone, fax, email, or online chat to assist the client

• Locates, confirms, and documents appropriate information, which may involve multiple systems

• Remains current on constant process updates and technology used within the company

Education

• High School Diploma or GED (Preferred)

Experience

• 0-2 years experience (Preferred)

Supervisory Responsibilities

• This job does not have supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.387.5841

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