Head of Physician Services

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Are you ready to embark on an exciting journey as the Head of Physician Services at GenesisCare UK? This is your opportunity to engage with our national network, making a real difference to the referrer experience within a cutting-edge cancer care environment.

The Role:

As the Head of Physician Services, you’ll play a pivotal role in ensuring a seamless and exceptional experience for our referrers. From overseeing the onboarding of new referrers to enhancing our physician support services, you’ll engage with clinicians, internal stakeholders and external partners to continuously remove friction for those practicing privately at GenesisCare, and to redefine referrer satisfaction standards.

What You'll Do:

• Be the primary point of contact for Executive Clinical Leaders, troubleshooting issues and organising key meetings throughout the year.
• Develop and manage our Physician Service strategy, including software, services, and partnerships.
• Oversee the secretarial service function and collaborate with department heads to implement improvements.
• Lead the design, execution, and feedback processes for referrer experience, working closely with Market Development Managers (MDMs) and Centre Leaders.

What You'll Have:

• A customer-centric mindset and the ability to deliver exceptional experiences.
• Strong communication skills, with the capability to articulate strategies clearly.
• Proven leadership experience, ideally in a healthcare or clinician-focused role.
• The adaptability & resilience to thrive in a fast-paced, evolving environment.
• Familiarity with customer service platforms and practice management software.
• Relevant degree or equivalent experience in customer experience, along with team management expertise.

Why Choose GenesisCare:

Discover what's in store for you when you join the GenesisCare UK team:

• Shape your work-life balance with 26 days of annual leave, plus bank holidays, and the option to buy more or sell back annual leave.
• Prioritise your well-being with complimentary private medical and dental coverage, access to Employee Assistance Program, and Income Protection.
• Access our world-class radiotherapy - free to you and your immediate family, if required.
• Secure your future with a competitive Company Contributory Pension Scheme.
• Nurture your mental health and well-being through our well-being community, with access to Babylon Health and Headspace Wellbeing.
• Enjoy hassle-free commutes with free parking at most of our centres.
• Treat yourself with exclusive retail discounts.

Who We Are:

GenesisCare UK is the leading provider of private oncology services in the UK, pioneering a transformation in cancer care. Through innovative, personalised treatments, we are enhancing patient quality of life, life expectancy, and overall survival rates.

We are a team of over 600 highly trained physicians, healthcare professionals and support staff operating 14 specialist outpatient cancer centres across the UK. Our aim is to provide world-class care, offering the latest proven treatments including advanced diagnostics, medical oncology, radiotherapy, and Theranostics.

We take an integrated approach to cancer care, focusing on treating the whole patient, not just the cancer. Our personalised treatment programmes include wellbeing services in partnership with Penny Brohn UK and exercise medicine, proven to enhance patient outcomes.

Collaborating with universities and leading clinicians globally, we're dedicated to researching and developing improved cancer treatments. Our UK clinical trials programme aims to broaden access to new therapies.

We’re passionate about innovation and working together to make great things happen. We make significant investments in our employees to provide opportunities for growth, learning, and development within their roles.

Join GenesisCare UK and shape your future, while shaping the future of cancer care  

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GenesisCare is an Equal Opportunity Employer.