Customer Project Delivery Manager / Director at Nordcloud

Join Nordcloud and make your mark on the European IT industry. Help our clients thrive on their cloud journey in solution areas such as infrastructure, migration, data, and security.

Currently, we are looking for a Customer Delivery Director to join our team in Finland.

Your main task in this role is to ensure the smooth delivery of cloud transformation projects and programs. In addition, depending on your background and ambitions, management of customer service delivery and growth. Working alongside our sales and technical professionals, this is a key role deployed for client engagements all over Europe.

Your daily responsibilities:

• Managing complex customer projects and programs (budget, scope, CSAT, schedule, staffing, etc.)
• Managing multicultural teams of professionals in projects (internal, customer, 3rd parties) and possibly as a line organization role as a people leader
• Stakeholder management on technical and senior management level (customers and internal stakeholders)
• Collaborating with the sales teams regarding new engagements and extensions to existing ones
• Facilitating feedback and demand towards Nordcloud's internal product owners
• Ensuring we follow planning, reporting, escalation, and lessons learned processes

Your key skills:

• Several years of professional experience in
  • Project and Program Management
  • Outsourcing and / or project business (in IT provider or customer role)
• Understanding of Cloud Operating models and patterns (experience in one of the hyperscalers: AWS/Azure/Google Cloud)
• Legal and Commercial competence to handle contracts & budgets
• Good comprehension of P&L and factors influencing the commercial success of a project
• Consulting skills, including high-end presentation skills and ability to facilitate workshops
• Team player with problem solving attitude, strong soft skills and people leadership skills
• Fluent communication skills in both English and Finnish

The successful candidate is expected to go through security clearance.

Skills we'd consider a plus:

• Cloud / data center migration experience, application development / modernization experience
  
• Relevant certifications (e.g. Project mgmt. certificate, cloud practitioner certificates, etc.)
• Experience from the public sector
  

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm!

What we offer:

• Individual training budget and exam fees for certifications
• Flexible working hours and remote/hybrid working model
• Laptop and equipment of your choice
• Local package such as extensive private health care and wellness benefits

Please read our Recruitment Privacy Policy before applying. All applicants must have the right to work in Finland.

About Nordcloud

Nordcloud, an IBM company, is a European leader in cloud advisory, implementation, application development, managed services, and training. We are triple-certified across Microsoft Azure, Google Cloud and Amazon Web Services, and we are recognized as a 'Visionary' by Gartner for Public Cloud IT Services. With 10 European hubs and over 1100 employees, we are known for our innovative cloud-native solutions and we have delivered over 1000 successful cloud projects.

Learn more at nordcloud.com and follow the #NordcloudCommunity.

Nordcloud values diversity and is dedicated to providing equal opportunities for all candidates and employees.

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