Overview:
THE COMPANY
Phastar is a multiple award-winning global biometric Contract Research Organization (CRO) that is accredited as an outstanding company to work for by Best Companies. We partner with pharmaceutical, biotechnology and medical device organizations to provide the expertise and processes to manage and deliver on time, quality biostatistics, programming, data management and data science services. With offices across the UK, US, Germany, Denmark, Kenya, Australia, India, China and Japan, Phastar is the second largest specialized biometrics provider globally, and the largest in the UK.
Our unique approach to data analysis, “The Phastar Discipline”, has led us to build a reputation for outstanding quality. With this as our core focus, we’re looking for talented individuals who share our passion for quality and technical expertise to join our team.
WHY PHASTAR
Accredited as an outstanding company to work for, Phastar is committed to employee engagement, workplace satisfaction and ensuring a healthy work-life balance. We offer flexible working, part-time hours, involvement in developing company-wide initiatives, structured training and development plans, and a truly supportive, fun and friendly environment.
What’s more, when you join our team, Phastar will plant a tree in your honour, as one of our Environmental, Social and Governance (ESG) initiatives. So, not only would you get your dream job, you’ll also be helping to save the planet!
THE ROLE
We are seeking a driven, ambitious and agile Engagement Manager to join our Customer Success team in the US or Canada. The Engagement Manager is responsible for the transactional project management of tactical projects and will have no account management duties. This role focuses purely on ensuring that tactical projects are delivered on time, within scope, and in line with contractual obligations. The Engagement Manager plays a crucial role in coordinating internal teams, managing timelines, and maintaining high-quality project execution.
The successful candidate will ensure that projects are well-coordinated, milestones are met, and deliverables are achieved as per contractual agreements. The successful candidate will work closely with internal teams to ensure project timelines, budgets, and quality standards are adhered to, without the responsibilities of managing client relationships or expanding accounts. This role embodies our company values of Excellence, Collaboration, Innovation, Integrity, and Passion.
This position is remote (although can be office based or hybrid, depending on your location) and may involve occasional travel to meet with clients and internal teams throughout the year.
Responsibilities:
- Oversee the planning and execution of tactical projects using tools to manage timelines, tasks, and deliverables
- Ensure all project details are aligned with the contract and delivered efficiently
- Partner with internal teams to ensure all project deliverables are met, using a "right-first-time" approach to achieve excellence in project execution
- Apply agile project management methods, focusing on iterative development, flexibility, and continuous collaboration to adapt to changing project requirements and deliver value efficiently
- Contribute to process improvements that enhance operational efficiency and streamline workflows across tactical projects, ensuring high-quality service delivery
- Collaborate with the Resourcing Portfolio Coordinator to ensure the right resources are allocated to projects, aligning with the costing model for maximum efficiency and profitability
- Ensure all project documentation is accurate and in line with internal processes and compliance requirements
- Use systems such as Salesforce and OpenAir for accurate reporting
Qualifications:
- Bachelor’s degree in Life Sciences or a related discipline
- Minimum of 2 years of project coordination experience, within life sciences, clinical trials, or related industries
- Biometrics project management experience
- Familiarity with project management tools and methodologies
- Familiarity with GCP and regulatory requirements
- Working in a cross functional environment, with experience of leading studies to completion
APPLY NOW
With the world’s eyes focused on clinical trial data, this is a fantastic time to join an award-winning specialized biometric CRO that is renowned for its technical expertise, outstanding quality and cutting-edge data science techniques. We offer flexible working, part-time hours, structured training and development plans, continuous learning opportunities, and a competitive salary and benefits package. We’re committed to ensuring our employees achieve a healthy work-life balance, within a supportive, fun and friendly working environment.
Should you feel that you have the right skill set and motivations for this position, please apply! Please note that we are considering candidates located anywhere in the US or Canada as this role can be carried out remotely.
Phastar is committed to the principles and practices of equal opportunities and to encouraging the establishment of a diverse workforce. It is our policy to employ individuals on the basis of their suitability for the work to be performed and their potential for development, regardless of age, sex, race, colour, nationality, ethnic or national origin, disability, marital status, pregnancy or maternity, sexual orientation, gender reassignment, religion, or belief. This includes creating a culture that fully reflects our commitment to equal opportunities for all.
Important notice to Employment businesses/Agencies
Phastar does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact Phastar's Head of Talent Acquisition to obtain prior written authorization before referring any candidates to Phastar. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and Phastar. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of Phastar. Phastar shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
