Service Delivery Manager

Overview:

TISTA Science and Technology Corporation is currently looking to hire a Service Delivery Manager to join our team.

At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative solutions. Our team is comprised of passionate, talented professionals who are committed to making a meaningful impact.

Why you’ll love working at TISTA:

• Comprehensive Benefits: Paid Life Insurance, Short-term & Long-term Disability, 401K Match, health, dental, vision, an Employee Assistance Program, Military Leave, and more!
• Flexible Work Arrangements: Remote Working Options
• Professional Growth: Tuition Reimbursement Training/Certification opportunities
• Inclusive Culture: Thrive in a vibrant, inclusive company culture that values collaboration, diversity, and work-life balance.

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• Help oversee and drive large and complex projects
• Provide applications systems analysis with long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources
• Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project.
• Mastery of complex facilitation and dependency management techniques (cross-team, cross-department)
• Drive cross-team, departmental impediments, planning, collaboration, and coordination
• Create, curating and managing initiatives in partnership with our stakeholders
• Drive delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity
• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and drive continuous improvement and reporting to senior leadership and executives
• Work across stakeholders and teams to continuously improve
• Understand domain architecture and upstream/downstream dependencies
• Stay current on domain architecture targets to support the program in risk management
• Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
• Help establish a governance structure where decision-making is weighted toward empowered teams
• Manage/Deliver all key artifacts
• Track key delivery dates across multiple, ongoing work streams in order to view statuses of complex projects on micro and macro scale

• At least 7 years of industry experience in Technology Delivery software or infrastructure 
• At least 4 Years of Agile experience 
• At least 2 year of agile coaching experience 
• At least 2 years of people management experience 

Education:

• Bachelor's Degree
• Scrum Alliance CSM, CSP certification, PMI’s Agile Certified Professional (ACP) or similar certification 

Clearance:

• Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of public trust

Location:

• Remote, USA

Salary Inforamtion: 

• The pay for this position ranges from $100,000 to $110,000.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/