Coordinator - Community Management

As the Community Management Coordinator for Murad, you will be responsible for building meaningful connections with our online community by providing engaging and brand-differentiating experiences and communication. You will be entrusted with building our Brand Voice on our social media platforms and championing the customer’s voice through support, education, and daily communication.  

The ideal candidate is deeply entrenched in internet culture and loves all things social, community, and brand. You believe that an engaged community is the backbone of brand-building. You are fully immersed in the social media landscape, and able to navigate how a brand builds and adapts its voice across channels, and how to create engaging, two-way conversations within our community and beyond.  

Community Management (60%) 

• Act as a brand ambassador and steward of the Murad brand voice, serving as a primary point of contact with customers across key social channels, with an ability to understand the nuances of Murad’s messaging vs. other brands 

• In partnership with Social Media Manager, develop & implement a clear Community strategy to manage, engage, and scale our consumer community.  

• Work with marketing counterparts to extend online engagement to offline to strengthen our connections with consumers, and select creators 

• Support the social team by answering community questions/feedback, moderating and engaging with comments and direct messages daily across platforms, building a great customer experience on our socials 

• Develop a feedback loop between consumers and the broader Murad team; collaborate with wider Consumer Engagement, Customer Care, and Education teams to ensure that they deeply understand our community’s needs, key questions and inquiries. 

• Lead ongoing initiatives to gather & share relevant community feedback that impacts their customer experience, including new product development ideas and existing product input 

• Responsible for solving customer issues that surfaced on social, in a timely manner and escalating when necessary 

• Seek support opportunities and bring out creative ideas to connect with our consumers in a meaningful way 

• Source real-time engagement opportunities via social listening: within Murad brand mentions (positive or negative), or participating in relevant trends/conversations, and make impactful dialogue recommendations 
• Research and identify ideas for potential content creation that builds on community interests, including current trends, competitive best practices, and education opportunities for the brand  

Content Creation & Coordination (25%) 

• Participate in content creation for Murad’s social media channels and be comfortable being featured in internal and external-facing communications and content  

• Serve as a brand storyteller, communicating our unique point of difference to the community in a way that builds engagement and excitement. 

• Coordinate and execute supplemental content needs as needed  
• Provide real-time and in-person social support during brand events— including but not limited to pop-ups, influencer events 

Analytics & Reporting (15%) 

• Monitor results of community activity (including sentiment analysis), assisting Social Media Manager with reporting efforts 

REQUIREMENTS & QUALIFICATIONS 

• A demonstrated self-starter, who is detail-oriented and intellectually curious 

• Exceptional interpersonal, communication, and writing skills, and strong judgment to recognize what is "on-brand"  

• Friendly, energetic, and customer-obsessed with a natural ability to engage in conversation and build deep, meaningful relationships; you understand the power of community in shaping the brand 

• Works well under pressure and can maintain composure and professionalism during challenging customer interactions 

• Deep social media savviness with an active digital daily life, passionate about pop culture and social, enthusiastic about forging relationships with customers 

• A team player able to prioritize and possesses time management skills 

• Works collaboratively with internal teams  

• Willingness to work within the flexible schedule of social media marketing, including some weekends 

• Four-year college degree or equivalent 

• 2 years of related experience in social media and/or community management 

• Content creation and content editing experience a plus 

• Beauty and skincare experience on digitally native brands a plus 

WHAT WE OFFER:

• Unlimited Paid Time Off
• Medical, Dental, Vision Insurance
• FSA/HSA
• Life/Accident Insurance
• Employee Assistance Program (EAP)
• Professional Development Resources
• 401(k) Employer Match Program

This position is based in our El Segundo, CA headquarters, which is currently 40% hybrid onsite/remote work.

#LI-SB1

The expected base salary for this position is $67,000.00. The exact base salary is determined by various factors including experience, skills, education, geographic location, and budget. In addition to base salary, Murad offers a competitive benefits package to eligible employees, including medical insurance, dental insurance, vision insurance, life insurance, accident insurance, critical illness insurance, disability insurance, retirement savings plans and company match, paid family leave, education-related programs, paid holidays, discretionary vacation time, and more.