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Collections Specialist I

fully flexible

Remote:

Hybrid

Contract:

Full time

Salary:

12 - 42K yearly

Experience:

Entry-level / graduate

Work from:

Phoenix (US)

Offer summary

Qualifications:

Bachelor's or Associate's degree preferred, Experience in customer service, sales or finance, Working knowledge of FDCPA and FCRA, Proficient in Microsoft and Google apps, Excellent written and verbal communication skills.

Key responsabilities:

Interact with customers over phone and email
Answer billing issues and service questions
Assist with disputes and reconcile payment history
Perform skip tracing techniques to locate customers
Document communications accurately in accounts

Uplift Inc. Financial Services Scaleup https://www.uplift.com/

51 - 200 Employees

See more Uplift Inc. offers

Job description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are currently seeking Collections Specialists for our Collections team. In this role you'll be interacting with our customers daily by phone and email providing super service related to current status of accounts, payments and other concerns.

Pay: $22.00/ hour

What You’ll Do:

Interact with customers who are greater than 30 days past due, providing assistance by answering questions and process requests by phone
Answer incoming customer calls regarding billing issues, service questions and general concerns
Assist customers with disputes and inquires and reconciling payment history
Perform creative skip tracing techniques to locate customers
Provide thorough and accurate documentation to customer accounts through our communication channels
Utilize judgment to analyze the customers ability to pay and establish a repayment plan
Identify areas of opportunity for optimizing results and improving customer satisfaction
Contribute daily to the improvement of training and development
Service accounts by investigating problems and finding resolutions to help overcome objections that customers may have about making payments and working towards solutions that best fit the customer needs, creating a positive customer experience
Maintain superior quality assurance results
Come to work with a positive outlook contributing to Upgrade’s already enjoyable environment

What We Look For:

Bachelor's or Associate's degree preferred
Excellent written and verbal communication combined with analytical and problem-solving skills
Demonstrated ability to multi-task and work in a fast-paced environment
Flexibility and ability to adapt to business needs
Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills
Previous experience in a customer service, sales, or finance industry
Working knowledge of FDCPA and FCRA experience
Team player seeking a fast-paced and challenging environment
Proficient in Microsoft, Cloud based products and Google apps

What We Offer You:

Great open office space
Paid time off (PTO)
401K matching
Comprehensive benefits package: Medical, dental, vision, life insurance & disability
Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
Paid parking or platinum pass
New Hire Training Program
Wellness Incentive Program
Kitchen fully stocked with snacks and beverages

#LI-Onsite

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.