Offer summary
Qualifications:
3+ years in Customer Success management, Bachelor's degree or equivalent experience, Experience with software or SaaS environments, Proficient in Gainsight and Salesforce, Certifications in customer success are a plus.
Key responsabilities:
- Manage portfolio of customers for business value
- Drive product adoption aligned with customer needs
- Act as liaison between customers and product management
- Implement engagement strategies to optimize satisfaction
- Develop metrics and practices for customer value