Care Coordination Specialist

Care Coordination Specialist

Are you compassionate, mission-driven, and motivated to provide exceptional care for seniors in your community? Interested in joining an innovative startup and leaving the traditional office-based environment? Excited to work alongside other committed, thoughtful teammates who are spreading joy while helping patients access the care they deserve?

If so, we’d love to talk to you about Heyday Health.

We are a virtual-first primary care practice dedicated to improving the primary care experience for seniors as well as our providers. We founded Heyday Health because we saw the health system leaving our elderly loved ones behind and were driven to create a better solution. Our practice is being built from the ground up with the mission of transforming how, where, and when we deliver care to achieve exceptional outcomes.

We are looking for a Care Coordination Specialist to join our team of patient advocates and providers to promote seamless transitions of patient care across the Clinical & Clinical Operations teams. The role will include: 

• Sharing responsibility with the RN Care Coordinator (RNCC) in monitoring Admission-Discharge-Transfer (ADT) feeds and clinically reviewing documentation of  utilization events.
• Updating and maintaining internal patient tracking systems around utilization events and transitions of care
• Ensuring that transitions of care are seamlessly completed in a timely fashion and are appropriately documented to provide exceptional patient care by assisting RNCC and Care Teams with scheduling Transitional Care Management visits
• Reviewing and uploading documentation of Emergency room, Hospital or Nursing facility visits and appropriately updating the patient’s electronic medical records. 
• Assisting Engagement Specialists in with telephonic outreach to newly assigned patients to schedule initial visits after being seen in an Emergency room, Hospital or Nursing Facility.
• Assisting the RNCC in coordinating care for high risk patients 
• Assisting Clinical Support with coordination of high priority referrals by reaching out to specialty offices to schedule consultations and obtain visit notes or testing results.
• Providing in-home services for patients on an adhoc basis that require licensure (facilitated virtual visits, medication reviews, vaccinations, etc)

Qualifications

• Valid U.S work authorization
• High school diploma or equivalent
• Active LPN license
• Valid driver’s license and reliable personal vehicle that can be used for at-home patient visits
• Comfort with using or learning how to use electronic health records, health information exchanges and other computer systems

We think you’d be a great fit if you're intelligent, hard-working, flexible, and excited to roll up your sleeves to build something special. In addition, you have:

• Fantastic communication skills and a passion for building relationships with patients and teams
• Enthusiasm for contributing to and developing innovative models for patient care
• Commitment to your community and the needs of local seniors
• Dedication to doing the right thing for patients and your team to provide great care

COVID-19 Considerations: We are a virtual-first team, however we require all providers and employees to be fully vaccinated.

Benefits Include:

• Monthly wellness stipend
• Flexible and generous PTO
• Health insurance benefits
• Paid parental leave 
• Contingency child care reimbursements 
• 401k and 401k matching
• Professional Development Support

Job Type: Full-time

Location: In-market based but primarily remote role

Salary: $50,000 - $54,000 per year

If you’re excited about this role, want to know more, or know someone who might be interested, we’d love to hear from you.