Program Manager (West Coast)

About You

The Program Manager 1, Company Operations Engineering role is responsible for executing high-impact programs that optimize operational processes within the company. In this position, you will oversee the implementation of various existing programs throughout the organization.

Candidates must demonstrate a strong sense of ownership, as they will be solely responsible for managing a range of programs that are critical to the overall success of the business. It is essential for candidates to exhibit a high level of integrity and sound judgment in their work. They may have access to confidential employee information and important corporate documents, and at times, they may represent the company internally and externally.

Candidates should also possess a high degree of flexibility and the ability to quickly switch between different types of work, as the existing programs span from go-to-market (GTM) strategies to marketing initiatives and engineering program development (EPD).

In this job, you will bring these skills

Oral, interpersonal, and written communication skills

• Ability to clearly and professionally communicate with others, particularly being able to explain the purpose behind the programs the candidate will be running to other employees who may be required to participate or produce required deliverables 
• Strong written communication skills are required as the candidate will be in consistent communication with the company’s leadership team and they must be able to clearly and accurately communicate the deliverables they need via email. The candidate must use good judgment and carefully consider the tradeoff between providing more context and communicating the message in a concise way
• Ability to clearly and professionally communicate via presentation (specifically Google Slides). Many of the COE programs require creating professional presentations that will be shared with large audiences (including the entire company on a weekly basis)

Program Management Skills

• Independently execute multiple programs across the company
• Collaborate with company leadership and managers to collect the necessary deliverables for these programs and ensure that these are delivered so their programs are executed in a timely manner
• Track and document the progress and key performance indicators of these programs and effectively communicate that in our documentation

Documentation Interpretation skills

• The COE team operates with a high degree of velocity and the candidate will have to be able to read, understand and take action based on existing documentation. This sometimes includes navigating uncertainty and being able to give constructive feedback on our documentation.
• The candidate must be able to, and committed to, creating clear documentation. Every existing program in the COE requires detailed documentation that documents the program's purpose, stakeholders, process and key deliverables.

Basic Technical Skills

• The candidate must be fairly familiar, with or willing and able to quickly learn the following technology: Gmail, Superhuman, Google Docs, Google Sheets, Google Slides, Google Drive, Atlassian Confluence, Atlassian Jira, Slack
• Must be familiar with, or able to quickly learn, how to use a Mac computer including using the above mentioned applications and basic computer skills (duplicating files, zipping/unzipping documents, playing audio files, opening images, etc)

Role Responsibilities

• Executing assigned programs by following written program documentation
• Updating operating documents and key success metric tracking documentation
• Responsible for collecting the necessary inputs from a variety of stakeholders across the organization in order to successfully execute the program following the provided program documentation
• Responsible for reporting any blockers or delays to executing programs according to the required cadence or due date for programs and projects they are assigned

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