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Sales Support Specialist

Remote:

Full Remote

Contract:

Full time

Work from:

Philippines

Offer summary

Qualifications:

Strong organizational skills, Time-management ability, Attention to detail, Understanding of sales processes, Experience with CRM systems.

Key responsabilities:

Manage and update CRM systems
Facilitate sales reporting and metric monitoring
Provide administrative support for marketing and business development
Ensure documentation reflects latest processes and feedback
Support sales rebates and funding programs

Cloud Bridge Scaleup https://www.cloud-bridge.co.uk/

51 - 200 Employees

See more Cloud Bridge offers

Job description

At Cloud Bridge, we transform how businesses use AWS cloud services. We specialise in Consultancy, Managed Services, Cloud Governance, FinOps, and AI/ML to unlock AWS's full potential.   

Recognised as AWS's Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I, we’re expanding globally with new offices in South Africa and Dubai, a strong presence in the Philippines, and our HQ in the UK.   

We’ve managed hundreds of cloud migrations, architectural projects, cost optimisations, and support services for a diverse range of customers, from start-ups to public sector organisations.   

As an AWS Advanced Partner, we enhance IT experiences for clients across various sectors. If you're ready to make a difference and join an exciting journey with Cloud Bridge and AWS, we want to hear from you.

We are looking for a Sales Support Specialist who will play a strategic role within our sales organisation, providing essential administrative and procedural support to empower our sales team. By coordinating closely with both internal departments and external partners, this role ensures a seamless experience for our customers. Success in this role requires a keen eye for detail, an understanding of sales and operational processes, and strong communication skills to deliver timely results across stakeholders.

Key Responsibilities:

1. Proactive CRM Management

Manage and update internal CRM systems (HubSpot) and external partner platforms (Amazon Partner Network) to ensure data accuracy and relevance.

Maintain pipeline health by collaborating with account managers to ensure deal stages and values are up to date.

2. Internal Deal Management

Understand and apply internal deal processes, providing deal-specific context to relevant departments for smooth deal progression.

Support customer follow-ups, SLA attainment, and internal coordination to align teams on customer needs.

3. Deal Support and Sales Reporting

Facilitate sales reporting, tracking SLA adherence, and ensuring internal teams are equipped with deal context for timely customer responses.

Monitor and report on key sales metrics to support management in decision-making.

4. Business Growth Administrative Support

Provide administrative support for marketing campaigns, business development initiatives, and expansion projects.

Work closely with the sales and marketing teams to support lead generation activities and execute outreach initiatives.

5. Sales Documentation and Project Feedback

Ensure all internal sales documentation is up to date, accessible, and reflects the latest information on processes and service offerings.

Maintain ongoing updates for live projects by collecting and incorporating real-time feedback across teams, ensuring accurate tracking and visibility for stakeholders.

6. Sales Process Administration

Act as a subject matter expert on Cloud Bridge’s internal sales processes for core customer service offerings.

Act as subject matter expert and administrator of sales tools and associated processes (HubSpot, Cognism, Sales Navigator, Amazon Partner Network) so they are effectively utilised to maximise sales efficiency.

7. Sales Funding/Rebate Administration