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Customer Support - Voice

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Part time

Experience:

Mid-level (2-5 years)

Work from:

Philippines

Offer summary

Qualifications:

Min 3 years in customer support, Strong written and verbal communication skills, Proficiency in Microsoft Office tools, Basic CRM software experience, Ability to handle multiple tasks under pressure.

Key responsabilities:

Respond to inquiries from customers predominantly through email
Provide detailed information about offerings and schedules
Address customer concerns with professionalism and friendliness
Manage feedback, ensuring issues are resolved or escalated promptly
Assist with administrative tasks including record maintenance

Outsourcey Hrtech: Human Resources + Technology Scaleup https://www.outsourcey.com/

51 - 200 Employees

See more Outsourcey offers

Job description

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Job Requirements:

Min 3 years previous experience in customer support or administrative roles, preferably in a service-oriented industry.
Strong written and verbal communication skills with excellent attention to detail.
Ability to handle multiple tasks simultaneously and work efficiently under pressure.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic CRM software experience.
Familiarity with managing email inquiries and customer interaction systems.

Core responsibilities:

Respond to inbound inquiries from potential and current customers, primarily through email, ensuring timely and accurate responses.
Provide information about Flow Studios offerings, event schedules, pricing, and availability.
Address customer questions, concerns, and requests in a professional and friendly manner.
Manage customer feedback and ensure customer satisfaction by resolving issues promptly or escalating them when necessary.
Maintain up-to-date knowledge of our services, workshops, and special events.
Assist with scheduling and maintaining event calendars. Help organize and maintain digital records and documents related to customers, events, and administrative activities.
Support with basic data entry, managing email lists, and sending communications to customers regarding booking updates, cancellations, or new offerings.
Handle general office administrative tasks, including coordinating meetings, responding to internal communications, and maintaining office files.
Assist in the preparation of reports, presentations, or marketing materials when needed.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.

Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!