Senior Business Systems Analyst

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.  

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about. 

Overview:

As a Senior Business Systems Analyst, you will help maintain back-office financial systems – Concur, SAP, Oracle FCCS, Kyriba and report to our Assoc. Director of Business Systems.  You are a proactive self-starter capable of multitasking in a dynamic environment, managing multiple projects independently, and achieving strategic initiatives with minimal guidance after being onboarded. Beyond maintaining the above systems, your responsibilities will extend to systems integration and any other projects. Working hours will be 2:00pm - 11:00pm IST.

You will: 

• Project Management: conceptuale, organize, plan, execute testing, train users and document training materials. 
• Work on monthly change management items (metadata updates) for SAP, Concur, Kyriba and Oracle Financial Consolidation & Close Cloud Service (FCCS). 
• Maintain security for all applicable business systems. 
• Work closely with Internal Audit/BDO with any requests for systems control.
• Manage business systems requests through ServiceNow tickets or emails. 
• Willing and able to learn new concepts, processes, and systems with a positive attitude. 
• Ability to work in a fast-paced team environment offsite; Able to juggle multiple tasks simultaneously when required. 
• Communication effectively both orally and in writing. Should be able to deliver with minimum handholding. 

You have:

• 6-8+ years of increasing responsibility regarding any applicable professional experience of business systems, SAP, Oracle FCCS.  
• Bachelor’s degree in business administration or IT or equivalent degree. 
• Demonstrated experience and understanding of system development life cycle, dynamic of application development and Information Technology practices and methods.  
• Any ERP systems (like NetSuite or Oracle ERP) experience is a plus.  
• Service now experience is a plus.
• Willing and able to learn new concepts, processes, and systems with a positive attitude. 
• Ability to work in a fast-paced team environment, able to juggle multiple tasks simultaneously when required. 
• Communicate effectively both orally and in writing. 

Benefits: 

• Health: medical, dental, and vision
• Time away: vacation and holidays
• Development: Generous tuition reimbursement and access to internal professional development resources.
• Equal opportunity employer
• #LI-Remote

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. 

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.