Support Manager (iGaming)

We are an international iGaming company successfully operating in Tier 1-3 markets and proliferating.

Due to the launch of new projects in different markets, we are searching for a Support Manager with experience in gambling/betting, to work remotely.

Responsibilities:

• Responding quickly to client requests in chat rooms

• Advising on functional, technical, and financial issues

• Maintaining friendly communication with customers, including in the absence of specific queries

• Achieving personal financial and customer service department goals

• Collaborating with colleagues in other departments to improve processes and products

What we expect:

• Experience in a support manager or customer support representative role within the gambling or betting industry

• Ability to learn new working tools

• High typing speed (160 characters per minute)

• Experience in other support roles

• Ability to quickly resolve conflict situations

• Ability to find an approach to customers

What we offer:

• Remote format of work, allowing you to work from anywhere in the world: 2 day shifts / 2 days off / 2 night shifts / 2 days off.

• Decent salary, consisting of a rate in $ and KPI.

• Opportunity for career growth

• Paid leave, sick leave and holidays

If you are looking for opportunities for professional development in a fast-growing company, send your CV and become part of our team!

If you have any questions about the position, please get in touch with us: https://t.me/yevheniia_lunara_pgs