Why TrueML?
TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions.
The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system.
The Role
As a Senior Data Analyst in Platform Operations & Analytics, you’ll drive TrueML’s data strategy by developing actionable insights and advanced BI solutions that inform product and strategic roadmaps. This high-impact role will position you as a key contributor to data architecture and analytics, working directly with leadership to optimize decision-making and improve platform performance.
At TrueML, you’ll join a tech-driven analytics team dedicated to creating meaningful financial solutions. Be part of our journey to transform data into actionable insights and enhance the lives of borrowers through innovation!
Key Responsibilities:Collaborate with Product & Technology to ensure robust analytics frameworks support strategic goalsOwn data-driven projects end-to-end, from data extraction and transformation to visualization and insights generation.Lead the design and development of BI solutions, creating interactive dashboards, automated reports, and data visualizations that drive operational efficiency and business growth.Monitor project deliverables, proactively identifying blockers and ensuring critical tasks are completed on time.Build strong cross-functional relationships, leveraging influence to drive analytics priorities. Conduct advanced statistical analyses and data mining to uncover actionable insights on customer behaviors, platform performance, and strategic KPIs.Spearhead predictive analytics efforts, including customer behavior modeling, risk assessment, and campaign performance optimization.Requirements:5+ years of experience in data analytics, BI development, and performance-driven analysis.Mastery of SQL and proficiency in data visualization (Tableau, Power BI, Looker) to create impactful dashboards and reporting.Strong skills in Python or R for advanced analysis, modeling, and automation.Proven ability to design, build, and refine complex BI solutions that drive strategic impact.Experience with statistical analysis, experiment design, and A/B testing.Skilled in presenting complex findings to executive stakeholders with clarity and impact.Preferred: 8+ years of relevant experience in BI and analytics, with a track record of tech-centric project leadership.Degree in data science, computer science, statistics, or related field.Financial services or fintech experience, with expertise in machine learning and predictive modeling libraries (sci-kit-learn, TensorFlow).Benefits, Perks, and Culture
- Everything you need to work remotely
- Unlimited PTO
- Medical/dental/vision insurance
- 401k through Charles Schwab
- Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
- Company-paid short-term and long-term disability plus basic life insurance.
- Family-friendly maternity and paternity leave
- Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
- PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
- Paid time off to do volunteer work in your community.
- Access to the Wellness Coach app for you and 5 family members
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueML and make a difference.
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy. 
