Health Claims Administrator

Here at IMG we are pleased to announce that we are looking for a Health Claims Administrator working on Hybrid or Remote Basis reporting out of our Cardiff Office on a 1 year fixed term contract working on a Full Time Basis, Monday to Friday with a competitive salary of £22,308.00 - £23,809 (Depending on Experience). The Health Claims Administrator act as the first point of contact for incoming calls, faxes & emails, referring where necessary to the appropriate Claims Handler.

As one of the world's top International Medical Insurance companies, IMG helps individuals and companies of all sizes. Every second of every day, vacationers, those working or living abroad for short or extended periods, people traveling frequently between countries, and those who maintain multiple countries of residence use our products to give themselves global peace of mind®. 

Our Administrators work alongside our International Private Medical Insurance (IPMI), Travel & Medical teams providing general administrative support to various business functions. This will include supporting our ALC and IMGE product lines to assist with policy related queries as well as supporting our Claims Handlers and Case Managers who are assisting members wishing to claim on their insurance policies.

The Administrator will manage all incoming correspondence through calls, chats and emails relating to policy queries, claims, payments, and general queries. They will also provide invoicing and general administrative support to the Medical Team when required.

This is a great opportunity for anyone who is looking to kick-start a career in the insurance industry or if you just want to expand on current experience. You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills and develop in your career and grow. Our mission is to help you realise your potential. Whether you want to kick start or restart your career, IMG is the right place to do just that.

What does a day in the life of a Health Claims Administrator look like:

• Provide the highest level of customer service to both internal and external clients.
• Ensure all internal and external communications are dealt with in a professional, disciplined and courteous manner at all times.
• Empathetically manage all enquiries from patients, their relatives and providers on claim related matters in a prompt, courteous and professional manner.
• Effectively manage all inbound correspondence, including calls, chats and emails, as well as your own time and workload, immediately raising any concerns to the management team.
• Always demonstrate a sense of urgency, being able to prioritise tasks in favour of customer satisfaction and adherence to internal protocols.
• Be familiar with IMG’s service standards and ensure that any assistance provided is done so in accordance with these.
• Accurately allocate all correspondence and documentation to the relevant claims and assign tasks to ensure the correct flow of claims through to the Claims Handlers.
• Provide guidance and assist members to submit and view the details of their claims using our online customer portal.
• Oversee payment queries and manage to resolution with support from Claim Handlers.

What We`re Looking for: 

• Fluent spoken and written English.
• Excellent written and oral communication skills, delivered in a clear and professional manner.
• Familiarity with general office procedures in addition to being computer literate with good keyboard skills. A sound working knowledge of Microsoft Word and Outlook is a requirement.
• Good organisational skills, the ability to prioritise workload and use own initiative.
• A diplomatic open style and approach and the ability to demonstrate customer led thinking.
• A high degree of accuracy and attention to detail.
• Proactive approach to work and analytical problem-solving skills.
• Ability to identify when it is appropriate to escalate a problem.

 What do we offer: 

• Hybrid / Fully Remote Working
• Competitive Salary of £22,308 - £23,809 (Depending on Experience)
• We promote internally as much as possible 
• Diverse workforce 
• Summer and Christmas Parties 
• Birthday Day Off 
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days 
• Christmas Eve Off 
• Surprise events for overachieving employees - such as tickets to Beyonce etc 
• Employee of the month/year awards 
• 2 volunteer days a year 

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.