IT Support Technician - Hybrid

We are seeking a motivated IT Support Technician to join our team. This position is ideal for someone with a solid foundation in technical support, looking to grow as our company expands. The IT Support Technician is a crucial role in ensuring our employees have the technology tools and support they need to succeed. You will report to the Manager of Information Technology. This position is a hybrid role with at least 3 days a week onsite per week. 

Responsibilities

• Provide technical support for Microsoft Windows and Microsoft Office/O365 applications to employees in person, over the phone, or via email or chat
• Troubleshoot and resolve common user support issues, including VPN connectivity and password resets.
• Configure hardware and software for new employee laptops and upgrades to existing equipment.
• Oversee shipping and receipt of hardware to remote employees 
• Assist users through remote management tools.
• Familiarize and manage group policies to enforce the information security platform. 
• Maintain a positive and effective working relationship with end-users.
• Document technical procedures and solutions in collaboration with the Manager of Information Technology.

• At least 1 year of prior experience in a technical support position.
• Experience with Microsoft Windows, Microsoft Office/O365, and general IT troubleshooting.
• Experience with Remote Management / Monitoring software. 
• Familiarity with group policies and VPN configurations.
• Strong problem-solving skills and attention to detail.
• Ability to communicate effectively with users.

What is the work environment? 

• This job routinely uses standard office equipment such as computers, phones, etc. 
• This position is required to be in our office at least 3 days a week and as needed. 
• Because you will be handling confidential client information, you must work from your designated home office or our office in Frazer, PA. You cannot work in a public location. 
• Computer and VPN access are provided. Employee must provide their own internet access. 
• This position's hours will be Monday through Friday 9am to 5pm ET. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within the company. If you are a motivated IT professional looking to join a dynamic team, please submit your resume for consideration!