Administrative Assistant - Scheduling & Appointment Management (ZR_17417_JOB)

This is a remote position.

Responsibilities:

• Answer phone calls and provide excellent customer service
  
• Book appointments for photography and videography services
  
• Handle client inquiries and explain service offerings
  
• Manage scheduling for 11 photographers across different service areas
  
• Process payments and assist clients with online invoicing issues
  
• Post content on social media platforms weekly or bi-weekly
  
• Learn and operate third-party applications as required
  
• Assist with basic Photoshop tasks (if experienced)
  

Requirements:

• Excellent verbal and written communication skills
  
• Proficiency in customer service and phone etiquette
  
• Basic understanding of scheduling and appointment booking systems
  
• Familiarity with online payment processing
  
• Basic computer skills and ability to learn new software quickly
  
• Experience with social media platforms
  
• Attention to detail and ability to multitask
  
• Willingness to learn and adapt to new processes
  

Scope:

• Handle incoming calls and client communications
  
• Manage and optimize the scheduling process for multiple photographers
  
• Assist with online payment processing and troubleshooting
  
• Coordinate with the team to ensure smooth operations
  
• Contribute to social media presence by posting pre-created content
  
• Potential for expanded responsibilities in social media management and basic photo editing
  
• Monday to Friday, 9am to 6pm Central with an hour unpaid break