Manager, IT Engineering

Manager IT Engineering - IE07AE

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The Manager, IT Engineering of the ServiceNow Development Team will oversee the development, implementation of new features and workflows built on the ServiceNow platform. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow Platform capabilities. The ideal candidate needs excellent organization and problem-solving skills and will drive the team to deliver high-quality solutions that meet business needs and enhance operational efficiency.

Key Responsibilities:

• Lead and manage the ServiceNow Development Team, providing guidance, mentorship, and support.

• Oversee the design, development, and implementation of ServiceNow solutions ensuring alignment with development best practices.

• Ensure the team adheres to best practices and standards in ServiceNow development.

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications to determine the best outcome within ServiceNow.

• Manage project timelines, resources, and budgets to ensure successful delivery.

• Monitor resource allocation and performance ensuring optimal utilization of resources.

• Conduct regular performance reviews and provide feedback to team members.

• Stay updated with the latest ServiceNow features and industry trends to drive continuous improvement.

• Evaluate existing development process and look for opportunities to streamline workflow and continuous improvement.

• Troubleshoot and resolve any issues related to the ServiceNow platform.

• Track and analyze KPIs for both Production Support and Project activities.

• Foster a collaborative and innovative team environment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Minimum of 7 years of experience in ServiceNow development and administration.

• Proven experience in a leadership or managerial role.

• Familiarity with Agile/SAFE development methodologies.

• Strong understanding of ServiceNow platform and modules, including ITSM, ITOM, Asset Management, Customer Service Manage, Custom Workflow, AppEngine and HRSD.

• Experience with development system integrations via APIs.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills.

• Ability to manage multiple projects and priorities in a fast-paced environment.

• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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