Senior Systems Engineer

NOTE:  We welcome applications from candidates across the United States. However, special consideration may be given to candidates residing in Delaware, Utah, Virginia, and Florida due to business needs and logistical efficiencies. Candidates from these states are encouraged to apply.  

Position Overview:

Reporting to the Director of Global Corporate Infrastructure and as an integral part of Questel’s Global Information Technology department, this role is responsible for designing, building, and supporting an enterprise production and DR environments that hosts a variety of on-premises and cloud-hosted infrastructure – including Management, Design, Maintenance of physical datacenter equipment and systems in the Wilmington, DE and Ashburn, VA locations. In addition will coordinate with other Questel IT resources on a global level for support, maintenance, security, and auditing of existing and new systems, in both on-premises and cloud environments. 

Technology environment: 

To support our numerous distributed projects and our strong international growth, our infrastructure relies on the latest technologies available on the market to optimize the data centers we operate in France, the United States and Asia. Our strong technological culture and our total mastery of the technical environment give us great freedom of choice, and an exciting environment in constant evolution. 

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Principal Duties & Responsibilities:

• Architect, build, and operate high-quality production systems and processes
• Maintain and upgrade current IT infrastructure, including servers, network, storage, desktops, cloud, DR environment
• Utilize scripting (PowerShell, Python, Perl, Bash, Shell, etc.) to optimize and automate system functions and tasks
• Design, implement, and test new and replacement enterprise systems and infrastructure
• Troubleshoot software and hardware-related issues involving daily interaction and staff
• Be on-call for after-hours systems issues to support international offices activities – 24/7 availability
• Develop IT-related software tools and solutions which will be used internally by employees
• Manage user accounts and employee-accessible systems
• Occasional global travel to other offices may be required
• Work on special projects and other duties as assigned by management

Qualifications & Skills:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education and Experience:  Bachelor’s degree or equivalent education, experience and training which provides the following knowledge, skills, and abilities:

• 10+ years professional Information Technology or other similar industry experience required 
• Strong knowledge of computer server hardware components and maintenance (video cards, motherboards, RAM, CPUs, hard drives, servers 
• Dell server hardware, and remote management systems in general 
• Virtual hosting technologies (VMware (ESXi and vSphere 8.0 and above), Hyper-V, and KVM) 
• Strong knowledge of Windows (10, 11, 2016+), (Mac OSX, and Linux (CentOS) systems experience a plus), and integrating them into Virtualized and Windows-based AD and Entra ID networks 
• Experience with Citrix XenDesktop/Xenapp/Netscaler VDA/VDI products 
• In-depth understanding of the maintenance and administration of Active Directory/Entra, LDAP domains and components (DNS/DHCP, Group policy, Intune, SCCM/WSUS) 
• Strong knowledge in operating systems and systems management (Windows, Linux) 
• Programming/Scripting language experience (PowerShell, C++/C#, Python, Perl, VBScript, etc.) 
• Virtual hosting technologies (VMware, Hyper-V, and KVM) 
• LAN/WAN and internet connectivity, troubleshooting, and documentation 
• Universal Communications/VOIP (Microsoft Exchange, Teams, Office 365)
• Demonstrated skills in project management, negotiations and problem solving 
• Ability to effectively multi-task in stressful situations 
• Ability to work independently with minimal supervision and as part of a team 
• Complete heavy workload within an established time frame 
• High motivation, willingness to take initiative and complete assignments 
• Participate in a culture of responsiveness to strengthen relationship and ensure the needs and time of others are met and respected 
• Mentoring of junior team members 
• Exceptional analytical and problem-solving skills 
• Excellent written and verbal communication skills 
• Ability to discuss highly technical concepts to a variety of audiences, including executive level and technical decision-makers. 
• Fluent in English 

Preferred Skills:

• Experience with ITIL frameworks, SLA’s, and concepts around services 
• Relevant Industry Certifications (Microsoft, VMware, Citrix) 
• Experience, knowledge configuring and supporting routers, firewalls, switches, NAS systems: 
• Networking (Cisco, Extreme), Firewalls (Cisco ASA, Sonicwall, Fortinet), Storage (Netapp) 
• Configuring and maintaining network monitoring and security products (SIEM, IPS/IDS, Vulnerability scanning/testing, and Antivirus systems) 
• Experience with management and maintaining of Azure and/or AWS Cloud Environments 
• Containerization and Container technologies (Docker, Kubernetes, VMware Tanzu) 
• Experience with SOC2/ISO 27001 auditing, or other standards-based auditing certifications 
• Fluency in a second language, other than English, is preferred but not required 

Supervision Received:

Supervision is provided by Director of Global Corporate Infrastructure

Supervision Exercised:

None

Physical/Sensory/Mental Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

• Consistently standing and/or sitting with the ability to meet with other team members
• Consistently operating a computer and other office productivity machinery
• Remembering names and details
• Maintain confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s clients

Additional Requirements:

Verification of identity and criminal records check

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time with or without notice.

Questel is an equal opportunity employer.  All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.