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Technical Account Manager / Customer Success Engineer

Remote: 
Full Remote
Contract: 
Full time
Salary: 
160 - 160K yearly
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

3+ years in technical customer-facing roles, Experience with Kubernetes, Docker, Linux, Knowledge of cloud service providers (AWS, Azure, GCP), Sales orientation combined with technical skills, Familiarity with cybersecurity or DevOps.

Key responsabilities:

  • Deliver smooth onboarding for new customers
  • Support and enhance customer experience
  • Accelerate Akeyless platform adoption and expansion
  • Provide customer support outside normal business hours
  • Act as a trusted advisor to customers
Akeyless Security logo
Akeyless Security https://www.akeyless.io/
51 - 200 Employees
About Akeyless Security
Akeyless Security is the company behind Akeyless Platform, a cloud-native SaaS-based approach to help manage enterprise secrets - credentials, certificates, and keys - while effectively phasing out conventional vaults and slashing associated costs by up to 70%. Designed for Infosec and DevOps professionals in enterprise hybrid and multi-cloud environments, the Akeyless platform efficiently controls secrets sprawl and automates secrets management. The platform also provides extensions to Secure Remote Access, Key Management and Password Management solutions. Leveraging patented Distributed Fragments Cryptography (DFC™), Akeyless is a trusted partner of many Fortune 500 companies and enables them to have safe and complete control over their secrets.
See more Akeyless Security offers

Job description

Description

Location: USA - 100% remote

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. 

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank. 

We're looking for a self-starting TAM/CSE to join our growing team supporting customers in the USA. This is a hands-on technical role that requires excellent customer-facing skills. You will be developing and leading the ongoing technical relationship with the customer including strategic guidance, understanding the customer's business and challenges, providing solutions, processes, and best practices for a successful implementation and use of the Akeyless platform.

Responsibilities:

  • Deliver a smooth and successful onboarding experience to our new customers
  • Provide thought leadership and support for the best customer experience
  • Accelerate adoption and expansion of the Akeyless platform within our install base
  • Provide customer support at times outside of normal business hours
  • Learn our customers business and challenges and develop best of breed solutions to address them
  • Create added value for the customer as a trusted advisor

Requirements

  • 3+ years of experience in a technical customer-facing support role, such as Technical Account Manager, Customer Success Engineer, Professional Services, or a similar
  • Knowledge domains: Kubernetes, Docker, Linux - must
  • Experience working with one, or more CSPs (AWS, Azure, GCP)
  • Past experience that combines sales orientation and technical skillset 
  • Exceptional communication skills


Advantage:

  • Knowledge in CI/CD, IaC, and Config-Management tools
  • Experience working in the Cyber Security or DevOps domains
  • Security knowledge domains: Identity Management (IDM), Identity Providers (i.e Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM) and Zero-Trust Access (ZTA)
  • Experience in Scripting/programming




Base salary: $140-160K

In addition: Bonus + Company Stock Options + Benefits

The compensation package depends on experience


Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Cyber SecurityConfiguration ManagementInfrastructure as Code (IaC)Identity Services EngineTechnical SupportScriptingKey ManagementHardware Security ModuleDevOpsIdentity Management SystemsDocker (Software)LinuxPrivileged Access ManagementPublic Key InfrastructureCertificate AuthorityCloud ServicesComputer ProgrammingCustomer Relationship ManagementTechnical DocumentationKubernetesCI/CD

Other Skills

  • Problem Solving
  • Verbal Communication Skills
Are you interested?

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