Professional Services Manager

Job Summary:

Job Description:

Location: Aberdeen (Office Based or Hybrid) / Scotland (Remote)

Work Type: Full Time (5 days/week)

Salary: £60,000 to £70,000

We are seeking a driven and experienced Professional Services Manager to join our growing team at DRAMS Software, where you’ll lead exciting projects and help drive our global success. If you’re ready for a role that combines leadership, innovation, and impact, this could be the role for you!

Who we are

At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and distillery warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.

What will your day look like?

As our Professional Services Manager, you’ll report directly to the Managing Director and play a key role in shaping the future of our business. You’ll lead our professional services (PS) strategy, manage a team of 3 Implementation Consultants, and oversee global projects. In a bit more detail you will:

• Develop and lead the PS strategy to drive growth and enhance our processes.

• Mentor and inspire your team of Implementation Consultants, helping them grow within their roles.

• Manage implementation projects from start to finish, ensuring they exceed customer expectations.

• Foster ongoing partnerships with our customers

• Drive best practices in service delivery, ensuring continuous improvement.

• Ensure stakeholder alignment through clear, consistent communication.

• Monitor customer satisfaction through project satisfaction surveys and action plans.

• Manage budgets and forecasts, ensuring financial targets are met and projects are billed accurately.

• Travel both within the UK and internationally (up to 50% depending on projects) for on-site implementations and client engagement.

Why DRAMS?

You’ll join a collaborative, close-knit team where your growth and success are prioritised. As part of a highly experienced group, you’ll benefit from a strong support network that empowers you to make a meaningful contribution to the way we run our business locally, while also being part of the wider, globally recognised Volaris Group.  This dual advantage means you’ll be able to navigate your career across the wider group too – the best of both worlds we think!

You’ll enjoy excellent benefits including:

• Competitive base salary + a market-leading discretionary bonus

• Remote-first working

• 23 days holiday (increasing to 24 after 1 year + flexible bank holidays + buy/sell scheme)

• Progressive parental leave policies

• Private healthcare insurance + virtual GP, wellbeing support (incl. discounted gym memberships), life assurance, & income protection

• 5% employer pension contribution

• Regular in-person team events

• Fully funded training and development programs

• Work from home office equipment allowance

We believe in fostering each other’s strengths and trusting each other to deliver great results, no matter where you’re based. With 30 colleagues working remotely and in hybrid roles across the UK and Ireland, we’ve built a comprehensive on-boarding process to set you up for success. You’ll have access to experienced mentors and peers both locally and globally – all with a view to helping you grow your career and perform at your best.

What we’re looking for

This role would suit an experienced leader with a strong background in service delivery and project management, especially in software or IT. We’re looking for someone who thrives in a dynamic and fast-paced environment and is passionate about delivering best-in-class services. Along with this, we’d love to see:

• 5+ years’ experience in a senior/leadership role with a focus on managing best-in-class service delivery of implementation projects.

• 10+ years’ project management experience, ideally in software/IT.

• Proven ability to manage multiple projects on time, within scope, and within budget.

• Strong experience in identifying and implementing process improvements.

• Familiar with project management tools like Jira to plan, track, and report on projects.

• Experience in leading service delivery professionals to develop their skills and motivate them to achieve their best.

• Track record of building and maintaining strong relationships, understanding customer needs and delivering exceptional results.

• Resilient in handling unforeseen challenges and shifts in priorities.

• An organised, disciplined approach to work with excellent time management skills.

• Current independent right to work in the UK and a full, valid driving licence (with access to a car).

Our values

We value people with a growth mindset who listen, learn, and seek to improve.  Successful people in our team listen, support, and value their colleagues, communicating openly and honestly, taking pride in their work, and focussing on meeting the needs of our customers and our business.

DRAMS reserves the right to enhance the criteria as necessary to facilitate the shortlisting process.

Apply now

If you think you are the right fit for this role, please click ‘Apply’ and submit your CV through the online application process.

DRAMS is proud to be an Equal Opportunities Employer

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