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Network Support Engineer

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Philippines

Offer summary

Qualifications:

Knowledge of Unix/Linux systems, Proven experience in enterprise technical support, CCNA Certification, Experience with network security solutions, Customer-facing environment experience.

Key responsabilities:

  • Take ownership and resolve customer issues
  • Research, diagnose, troubleshoot and identify solutions
  • Provide prompt feedback to customers
  • Ensure proper escalation of unresolved issues
  • Document knowledge for tech notes and articles
Commit logo
Commit SME https://www.comm-it.com/
501 - 1000 Employees
About Commit
Commit is a global tech services company with offices in New York, Israel, and Europe. The company was founded in 2005 and has over 700 multi-disciplinary innovation experts who serve a broad range of companies, from small startups to large enterprises in multiple business sectors. Commit specializes in advanced technologies and applications with dedicated practices in Software, IoT, Big Data, Cloud, Cyber, Collaboration, Data center migration projects, and more. Commit offers innovative, end-to-end technology solutions by developing custom software and IoT platforms for clients looking to build their next-gen products within the modern ICT world. Commit’s complete and comprehensive engineering powerhouse of resources, and proprietary Flexible R&D methodology helps transform its clients’ technology visions into high-quality products while reducing costs and improving time-to-market.
See more Commit offers

Job description

Description

The company is the leader in proactive security management solutions, provides automated tools that help network security and operations teams prevent cyber threats, reduce risk exposure and demonstrate network compliance with regulations.

The company is looking for a Technical Support Engineer to provide enterprise-level support to our worldwide customers (mainly APAC). The Support Engineer will provide support via phone, web, email or any other channel required. The Support Engineer will need to have excellent problem solving and root cause analytic skills to help diagnose and solve complex technical/application issues.

Duties and Responsibilities:

  • Take ownership of customer issues that has been reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure proper recording and closure of all issues
  • Document knowledge in the form of knowledge base tech notes and articles
  • Proactive Management for the customer’s issue
  • Strong focus on customer satisfaction



Requirements

  • Knowledge of Unix/Linux systems
  • Proven working experience in enterprise technical support, IT support or as a technical engineer
  • CCNA Certification
  • Experience in supporting security solutions, including knowledge and hands-on experience with network devices and network architectures (firewalls, routers, load balancers)
  • Advantage for experience with CISCO, Palo Alto, Checkpoint, Fortigate and other leading network security vendors
  • Experience in customer-facing environment, with direct interaction with customers
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Strong ability to independently debug, self-sufficient and autonomous learning
  • Good team player
  • Flexibility to occasionally work outside of normal working hours



Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Operating SystemsInternal DocumentationTechnical SupportNetwork ArchitectureCheckPoint PPC (Software)Cisco SoftwareNetwork AppliancesNetwork Security

Other Skills

  • Customer Service
  • Verbal Communication Skills
  • Analytical Skills
  • Teamwork
  • Problem Solving
Are you interested?

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