Who are we?
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Supervisor, Data Center Critical Facilities
Job Summary
A highly skilled specialist that contributes to the development of new concepts and techniques, consistently works on complex assignments requiring independent action. Focus is on complex tasks requiring highly skilled and independent judgement, while contributing to the development of new concepts and techniques for standard operating procedures. Supports the overall team.
Responsibilities
Facility / Infrastructure Maintenance
Performs highly skilled preventative and corrective maintenance on-site to critical facility systems.
Performs highly skilled maintenance repairs, corrective maintenance, and complex installations.
Resolves advanced incidents and develops new procedures and techniques to support the overall team.
Monitors the Building Monitoring System (BMS) and resolves alarms for complex assignments requiring independent action and a high degree of initiative to resolve. Makes recommendations for new procedures to management team
Leads and coordinates critical infrastructure operations
Implements energy efficiency measures and identifies areas of opportunities
Inspects operation and maintenance of plumbing, fire suppression, and life-safety systems
Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures
Develops project scope with management for life-cycle maintenance/end of life infrastructure projects and critical replacements
Vendor Support
Facilitates selection of vendors for outsourced maintenance activities
Directs vendors on highly skilled tasks to ensure that maintenance activities are carried out per standards and requirements
Creates scripts for maintenance and submits
Tracks and implements the work approval process for critical service providers (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out)
Inspects implementation changes/updates to technical files for plants and equipment (in cooperation with vendor and the supervisor's) ensuring builds are up to date
Site Administration & Incident Support
Completion of complex site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts
Identifies and escalates process discrepancies to higher management
Identifies Single Points of Failure (SPOFs) and makes recommendations for new procedures
Acts as a support team lead for operating processes and procedures; supports the team on adherence
Supports the on-site staff during critical incidents
Responds to all on-site incidents, including major failures, significant problems and delays
Assists with RCA (Root Cause Analysis)
Assists management with maintaining technical documents
Work Orders & Additional Projects
Completes highly skilled work requests and circuit installations
Coordinates more advanced troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime
Makes moderate changes to mechanical, electrical and specialized systems, as directed
Performs capacity management reviews
Leads infrastructure project activities
Collaboration
Collaborates with others to resolve highly difficult facility incidents; identifies and understands underlying issues
Act as a support team lead when identifying component level faults and provides recommendations for new procedures
Utilizes resources outside of the department, as necessary
Plans inventory needs to maintain optimal stock levels of critical parts and equipment
May act as an escalation point for processes relating to maintaining inventory
Advises other team members on repairs and preventative maintenance
Acts as a support team lead on implementing highly skilled, complex projects
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.